Bulgaria • Sofia

Reporting Specialist with English

Responsibilities:

  • Monitor performance and results аnd provides relevant analysis
  • Is in charge of database management
  • Performs data and application maintenance updates
  • Taking ownership of processes and individual tasks/responsibilities
  • Escalates database issues and acts as a first POC for customer escalations
  • Communicates to both internal and external clients
  • Identifies, escalates data and program specific issues to appropriate level of management
  • Proactively identifies internal and external best practices that will enable improvement of the standard end-to-end process
  • Generates and analyzes Tier I & II client reporting.

Qualifications:

  • Fluency in English
  • Strong analytical thinking 
  • Advanced Excel skills
  • Very good verbal, written and interpersonal communication skills
  • Good presentation skills and ability to work with third party vendors
  • Ability to perform duties with minimum direction
  • Ability to work in a team environment

What we offer?

  • Competitive remuneration package;
  • Excellent social benefits program – health insurance, Multisport, discounts program;
  • Corporate culture focused on customer excellence, open communication, respect, integrity and personal growth;
  • Great office location and modern business environment;
  • Hybrid model of work: 60% working from home.

Only shortlisted candidates will be considered.

By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used and kept for the purposes of the recruitment at OnProcess Technology.

All job applications will be treated with strict confidentiality.

The submission of personal data is voluntary. OnProcess Technology, in its role of data controller, guarantees that appropriate safeguards will be implemented in the processing of your data during the recruitment process and safe-keeping will be in compliance with the provisions of applicable legislation.

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