Costa Rica

Logistics Service Representative I (Costa Rica Only)

Job Overview

The Logistics Service Representative I – IB Agent will support our customer/client by answering inbound and making outbound calls, providing high level personalized customer service in order to meet our member requests for returns and assistance for approved members.

Responsibilities & Duties

  • Answering inbound and making outbound calls in a courteous and professional manner to assist customers with their returns of the equipment
  • Provide excellent customer service, follow-ups, updates, while resolving complaints, addressing escalations; and involving management when/as needed
  • Document customer interactions and/or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Possess strong organizational skills for input of necessary procedural forms
  • Take ownership of outbound/inbound customer and client communications through various channels while working cross-functionally through programs and special projects
  • Update applicable Program Database(s) while following policy and procedures
  • Meet or exceed key performance standards, quality objectives and performance goals

 

Qualifications

  • 6+ months in a Customer service experience within a Contact Center
  • High School Diploma or GED from an accredited institution required
  • Proficient in English (95%+)
  • Professional telephone etiquette
  • Ability to effectively work within established contractual turnaround times
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Attention to detail and accuracy
  • Internet Speed Req: 30 Mbps download, 5 Mbps upload;
  • 90% of work should be remote, WFH Policy

   PHYSICIAL REQUIREMENTS

  • Will perform repeated movements that involve fingers, wrists and hands
  • Constant movement of office machinery such as laptop, headset, phone, etc.
  • Remaining in stationery position often sitting or standing for a prolonged period
  • Quiet and limited distraction work from home environment

 

OnProcess Technology is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.

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