Costa Rica

Senior Product Analyst

Job Overview

The Senior Product Analyst is a part of the Product Management team at OnProcess, focused on the design, development, launch and ongoing refinement of market competitive products for the company to sell and manage. The Product team’s mission is to be a source of consistent innovation, which constantly creates new value for our clients and prospects, their customers, and our business – enabling growth, scale and disruption. The Senior Analyst, Product, in particular, is responsible for documentation of requirements and definition of business scope and objectives, and measurement of performance for specified products.  

Responsibilities & Duties

  • Engage relevant external and internal stakeholders and users in mapping and analysis of business problems and customer journeys
  • Conduct ongoing research and collect feedback about user journeys, key tasks, needs, wants, and pain points to inform product development requirements and ideas
  • Help to define and prioritize product requirements, user stories, and acceptance criteria which address needs and gaps in the market and business
  • Work with product engineering teams in development tasks including review and definition of requirements, acceptance criteria, testing, and release management
  • Drive optimization of end user journeys, workflows, UX, and data processing in order to increase digitization through automation and analytical insights.
  • Help to decrease time to revenue with reduced variation and waste and increased standardization of the data model, business rules and processes that support OnProcess’ platform and product offerings
  • Help to develop product documentation and release details for internal and external stakeholders
  • Create and maintain internal product specifications, templates and other relevant documentation
  • Develop metrics and measure ongoing product performance, usage statistics, gaps, etc.
  • Develop deep subject matter expertise in OnProcess’ product offerings from a feature and functionality perspective


  • 2+ years of experience in Product Management
  • Previous experience in Product Development, User Experience, Process Engineering, Solutions Engineering, or Analytics nice to have
  • Bachelor’s degree or equivalent work experience preferred
  • Strong logical thinking and attention to detail
  • Basic to moderate UX design skills or experience
  • Data driven, user centric approach
  • Experience in Agile environment preferred including experience with remote or offshore teams
  • Excellent written and oral communication
  • Proficient in MS Office Tools
  • Experience with Miro, LucidChart, Aha, Azure DevOps, and/or Figma preferred

Physical Requirements

  • Must be able to move intermittently throughout the work day
  • Must be able to lift, bend, etc.
  • Must possess sight/hearing/speech senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met
  • Quiet and limited distraction work from home environment

OnProcess Technology is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.