Logistic Service Representative II- Trilingual – Spanish – English – Portuguese

Job Overview

The Trilingual Logistics Service Representative II – IB Agent will support our customer/client by
answering inbound and making outbound calls. Providing high level personalized customer service in order to meet our member requests for transportation and assistance for approved members.

Responsibilities and Duties

 6+ months in a Customer service experience within a Contact Center
 Technical experience (supply chain management is preferred)
 High School Diploma or GED from an accredited institution required
 Proficient in English (95%+)
 Proficient in Portuguese (90%+)
 Professional telephone etiquette
 Proficiency with Microsoft Office Suite
 Ability to effectively work within established contractual turnaround times
 Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing
exemplary customer service
 Attention to detail and accuracy
 Internet Speed Req: 30 Mbps download, 5 Mbps upload;
 90% of work should be remote, WFH Policy
PHYSICIAL REQUIREMENTS
 Will perform repeated movements that involve fingers, wrists and hands
 Constant movement of office machinery such as laptop, headset, phone, etc
 Remaining in stationery position often sitting or standing for a prolonged period
 Quiet and limited distraction work from home environment

Education Requirements

Bachelor’s Degree

Experience Requirements

Less than 1 year