Logistic Services Representative II – Remote
The Logistics Service Representative II – IB Agent will support our customer/client by answering inbound and making outbound calls. Providing high level personalized customer service in order to meet our member requests for transportation and assistance for approved members.
Responsibilities and Duties
Answer 80+ inbound calls in a courteous and professional manner to assist customers with their transportation
Coordinate all transportation arrangements utilizing Customer Relationship Management (CRM) Software
Provide excellent customer service, follow-ups, updates, while resolving complaints, addressing escalations; and
involving management when/as needed
Document customer interactions and/or transactions, recording details of inquiries, complaints, or comments, as well
as actions taken
Dispatch transportation assignments and establishes partnerships with vendors
Possess strong organizational skills for input of necessary procedural forms while preforming clerical duties i.e. faxing,
copying, emailing, filling, etc.
Take ownership of outbound/inbound customer, and client communications through various channels while working
cross-functionally through programs, and special projects
Update applicable Program Database(s) while following policy and procedures
Meet or exceed key performance standards, quality objectives and performance goals
Less than 1 year
OnProcess is on a mission – to transform and drive the world’s circular service supply chains – for brilliant customer experiences, efficiencies at the speed of digital, and more sustainable ‘circular economy’ processes.
At OnProcess, we encourage a collective sense of engagement, affirmation and belonging, where everyone is proud to be a member of our company. As a global business, we recognize our ability to understand, embrace and operate in a multicultural world – both in the marketplace and in the workplace – is critical to our long-term sustainability. That’s why we are committed to a company-wide culture that understands that diversity, equity, and inclusion is essential.