by Candyce Plante | Feb 16, 2016 | Innovation, News, OnProcess, OPTvision, Service Supply Chain Optimization
Enables substantial gains in clients’ revenue, cost-to-serve and customer satisfaction through predictive analytics, instant alerts and proactive actions ASHLAND, MA – February 16, 2016 – OnProcess Technology, the global pioneer in post-sale supply chain management...
by Dan Gettens | Dec 3, 2015 | Blog, Featured Post, OnProcess, SCM BPO, Service Supply Chain Optimization
by Dan Gettens, Chief Research Officer More and more OEMs are outsourcing service supply chain (SSC) services on a large scale. Why? It enables them to drive visibility in their aftersales services and significantly lower cost-to-serve. According to Everest Research,...
by Siddharth Mehra | Oct 26, 2015 | Aftersales Service, Blog, Featured Post, OnProcess, Service Fulfillment, Service Fulfillment, Service Supply Chain Optimization, Technology
By Siddharth Mehra, OnProcess Technology I had the pleasure, last week, of attending Click Software’s annual event “Click Connect 2015” as a speaker. For the OnProcess team, it was a great opportunity to meet with Click’s current ecosystem of clients, partners,...
by Karen Kosh | Oct 23, 2015 | Aftersales Service, Blog, Featured Post, Mobile, OnProcess, Revenue Enablement, Reverse Logistics, Service Supply Chain Optimization
By Karen Kosh, OnProcess Technology The world as mobile carriers know it is changing. The days of subsidized mobile phones are quickly giving way to financing and leasing plans, to the tune of $37 billion by US carriers in 2015—and $50 billion by 2017. While there’s a...
by Candyce Plante | Oct 2, 2015 | Blog, Broadband/Cable Industry, OnProcess, Service Fulfillment, Service Supply Chain Optimization
Top-Performing Broadband Installer Cuts Dispatch Costs in Half, Focuses Resources on Core Business We’ve just published a new case study featuring our client Grayco Communications. In it, you’ll learn how OnProcess enabled this top-performing broadband...
by Mike Wooden | Sep 17, 2015 | Blog, Featured Post, OnProcess, Service Supply Chain Optimization
by Michael Wooden, CEO, OnProcess Technology I’ve always been a huge fan of change. Maybe it’s because of my short attention span or my yearning to fix problems, going from one to the next. Once a problem is fixed, I quickly get bored…maintenance has never been my...
