Your Path to Post-Sale Service Success


of executives expect their companies to be a digital business by 2020*

*According to Gartner

Where are you on your digital journey?

When properly and fully digitized, the post-sale supply chain transforms into a proactive, transparent, end-to-end operation. It eliminates inefficiencies and breakage points, and delivers dramatic cost savings and customer experience improvements – achieving breakthrough performance in a disruptive world.

Efficiencies | Agility | Savings | Revenue gains

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How digital transformation can help you, your boss, your business

OnProcess’ focused domain expertise, technology-driven delivery and applied analytics mastery allow us to develop and implement innovative, effective and transformative solutions to the most intractable post-sales supply chain challenges.

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Post-sales functions operate as silos with limited or no visibility across the supply chain. Improve service outcomes with deep visibility across the post-sale supply chain and intelligence to predict changes so you can plan ahead.

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OnProcess Managed Services Powered by OPTvision℠

Applied Analytics-Powered Services

“By providing advanced analytics through OPTvision, OnProcess enables Dell EMC to better understand cost avoidance opportunities and drive greater efficiencies within our post-sale support landscape. This is another example of how OnProcess continually innovates to deliver additional value to our business.”

– Mark Deitemeyer
Senior Director Dell EMC

Reduce new inventory buys by getting your most valuable and in-demand parts back into inventory faster.

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Dynamic Asset Recovery Service

We apply advanced segmentation to data and identify tiers of equipment to drive returns and focus on and optimize proactive calling strategies.

Safely reduce inventory up to 10% by using IoT data to predict demand and tighten spare parts forecasting.

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Dynamic Parts Planning Service

We’ve added machine failure predictability to the planning equation and created a proprietary dynamic spare parts planning algorithm.

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*”Supply Chain Leaders Must Be Prepared To Transform in a Disruptive World: A Gartner Trend Insight Report,” April 3, 2017, Gartner.