Presented with The Monitoring Association (formerly CSAA)
Recorded Thu, June 22, 2017
How can analytics help you manage your business? Learn how they can help you deal with today’s top disruptors to monitoring companies, including changes in technology, failed installations, failed service events, changes in the competitive landscape, and customer dissatisfaction. In this webinar, we will review several uses of analytics, such as Voice of the Customer and Voice of the Process that, with some upfront planning, can be applied easily and quickly to diminish the impact of these issues. We will also review a few instances of advanced analytics including Voice of the Product for you to consider. You will leave with practical knowledge gained from the sharing and contrasting of CSAA members’ views of the top disruptors they face, as well as their current and planned level of adoption of analytics. Join Dan Gettens of OnProcess and Mary Jo Lakhal of West Safety Services for an educational experience you shouldn’t miss!