Post-Sale Supply Chain Management Pioneer will Show Analytics in Action using OPTvisionSM, Industry’s Only Real-Time Visibility and Analytics Platform

ASHLAND, MA – March 7, 2016 OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it will be leading a discussion about the impact of machine analytics on device uptime and patient, provider and supplier outcomes, at Field Service Medical Europe, taking place March 7 – 9, 2016 in Berlin, Germany. The company will also be demoing its new OPTvision Platform, the industry’s only solution that combines real-time, end-to-end visibility with advanced micro-analytics-driven alerts, enabling significant improvements in equipment uptime, cost-to-serve and customer satisfaction.

Field Service Medical Europe is an industry forum that brings together medical manufacturing executives to exchange ideas and insights on how to enhance service and support for diagnostics and medication management equipment.

“When medical equipment fails, the impacts can be devastating. Patient care is put on hold, hospitals fall behind schedule, and suppliers spend a lot of time and money scrambling to identify the problem and, then, getting parts to and from the hospital site. But if you can tap into the machine’s data, you can avoid many of these failures,” said Oliver Lemanski, General Manager, EMEA, OnProcess Technology. “Using machine log files, or Voice of Product, is quickly becoming a priority for manufacturers who want to boost uptime. By having a continual feed into these files and leveraging predictive analytics, you can foresee likely problems and take preventative measures to circumvent them. I’m excited to explore the adoption and impact of machine data analyses with Field Service Medical Europe attendees.”

OnProcess will be leading a roundtable titled, “The Impact of Uptime: Using Machine Analytics to Optimize Supplier, Provider and Patient Outcomes,” on March 8 at 4:20pm. Participants will discuss how machine data can be used to drive outcomes in the medical equipment post-sale supply chain, including reducing costs related to remote and field support, inventory and logistics, and improving uptime and patient care.

Attendees are also encouraged to visit OnProcess’ booth #2 to see OPTvision in action.

About OnProcess Technology

OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, technology-driven delivery and continual analytics-based process improvement, enable clients to quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 26 languages and operates in seven global facilities, including its Massachusetts headquarters and offices in India and Bulgaria.


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Janice Bedsole
Bedsole & Company