Ashland, MA, September 21, 2016OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it will be a featured speaker at Managed Services World Congress, taking place September 27 – 28, 2016 in London, UK. Buddie Ceronie, the company’s VP of Business Development, EMEA, will discuss how businesses can leverage the Internet of Things to dramatically boost efficiencies, drive profits and improve customer experience in the critical post-sale supply chain.

“The Internet of Things has the power to transform post-sale services, but most companies don’t know how to go about leveraging it, or what results are realistic for their business,” said Ceronie. “I look forward to showing attendees how IoT can drive much more accurate planning, streamline processes and slash costs in everything from parts and labor dispatch to customer triage to inventory management and asset recovery.”

In the session, “Leveraging IoT to Transform Post-Sales Services,” on September 28 at 2:40pm, Ceronie will also discuss results of new research by OnProcess and Massachusetts Institute of Technology, which found that using by IoT data to predict machine failures, companies can reduce costly inventory stock while improving their ability to meet service levels.

About Managed Services World Congress
Managed Services World Congress, with its key theme of transformation in 2016, is where senior executives from all over the globe meet and discuss future outsourcing strategies in the world of IT virtualization, advanced networks and the Internet of Everything. MSWC 2016 is focused on the future of communications services operations (4.5/5G, NFV, IoT, big data, analytics) and the journey to get there with the help of strategic partners, with special focus on innovation and integration of examples from other industries.

About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 26 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria.


Press contact:
Janice Bedsole
Bedsole & Company