Service supply chain pioneer enables Olympusat to rapidly roll out new offering, deliver superior customer experience on a global scale
ASHLAND, MA – November 17, 2015 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has been named the technical support provider for Olympusat’s new VEMOX OTT solution, which will be available soon through Olympusat’s affiliates. OnProcess was chosen for its broadband customer service and technical operations support expertise, global scale and ability to rapidly launch Olympusat’s new offering.
“VEMOX is the first OTT service focused on content for the Spanish-language market, and a very important offering for Olympusat. We had to be certain that whoever became the face of VEMOX—and, therefore, Olympusat and the affiliates who white-label our product—would deliver a superior customer experience,” said Tom Mohler, CEO, Olympusat Holdings. “OnProcess Technology was the clear choice. They are intimately familiar with the broadband market and experts at helping end-users navigate the nuances of new products. Plus, not only was OnProcess able to deliver a world-class tech operations support program on a very tight timetable—just one month—they’ll be able to scale and customize VEMOX support with new affiliates as we roll out to the US and Latin America.”
“Selecting a tech operations support managed services provider is a crucially important decision—it can make or break customer relationships. The stakes are especially high when launching a new offering, where churn is more likely if end-users don’t get quality support,” said Michael Wooden, CEO, OnProcess Technology. “Olympusat is breaking new ground with VEMOX. We’re thrilled that they’re entrusting OnProcess to support such an important offering and look forward to working with Olympusat to make VEMOX a great success.”
OnProcess’ dedicated VEMOX team will engage with subscribers through multiple touchpoints to educate them about the new offering and resolve issues related to passwords, streaming, device compatibility, features and functionality. By conducting a Voice of the Customer program and leveraging OnProcess’ technology platform and embedded analytics, OnProcess will be able to gain insights into common usage-related issues and proactively address them through process improvements. OnProcess agents will also watch for technical issues beyond subscriber usage that may arise as part of the new product launch, and escalate them to Olympusat’s network engineers for immediate corrective actions.
About Olympusat, Inc.
Olympusat, Inc. is one of the largest independent media companies specializing in ownership, distribution, production and technical services. The company has established itself as a leader in the Hispanic television and media space through its 100+ SD and HD Spanish and English language television networks. Olympusat’s networks include the top-rated Spanish-language movie channel Cine Mexicano and the newly introduced Ultra HD Plex. The company also delivers a distinctive Faith & Family and Specialty Suite representing some of the biggest networks in the industry.
As a part of Olympusat’s industry-leading efforts, the company has recently launched a best in class, white label and turnkey OTT solution – VEMOX. VEMOX is currently available in the United States and Latin America in partnership with Viaccess-Orca. For more information on Olympusat’s brands and services, visit www.olympusat.com.
About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 26 languages and operates in eight global facilities, including its Massachusetts headquarters and facilities in Maine, India and Bulgaria. www.onprocess.com
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