CHICAGO SEPTEMBER 16, 2019 OnProcess Technology, a global leader in service optimization, and MachineShop, a leader in managing the connected product value chain, will be leading a roundtable at the Service Council’s 2019 Smarter Services Symposium.

The roundtable titled “Using IoT Data to Drive Improved Outcomes” will be jointly facilitated by Michael Campbell, Chief Executive Officer for MachineShop, and Sarah Hatfield, Vice President of Product for OnProcess. OnProcess and MachineShop will be discussing with participants how their joint Connected Field Service solution can transform field service from reactive to proactive by harnessing machine signals directly from the edge and using device specific real-time inputs to drive:

  • Machine Uptime: Monitor real-time machine signals directly from the edge to understand device wellness and seamlessly execute service events before there is a disruption in service
  • Cost Reduction: Mitigate service disruption for customers to reduce inbound call queues and negative customer experiences and even prevent production equipment failure in OEM factories
  • Customer Lifetime Value: Limit disruption and deliver your services consistently to drive customer loyalty, reduce subscriber churn, and ultimately drive both customer and shareholder value
  • Service Strategy Alignment: Leverage device data to drive value throughout your business – prevent no fault found, negotiate supplier pricing, re-design onboarding, and fine tune your product roadmap.

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About OnProcess
OnProcess streamlines the service value chain – digitizing and optimizing business processes for service providers and OEMs. Rooted in analytics, OnProcess maintains the delicate balance between cost to serve, the customer experience, and growing services revenue. Through an outcome-based delivery model, the company’s success is entirely dependent upon their customers’. OnProcess’ unique combination of proprietary technology, analytics, and world-class service delivery experts is the combination that has led many of the world’s leading brands to rely on OnProcess as a trusted advisor and service optimizer. OnProcess provides services in 26 languages and operates out of eight global facilities, including its Massachusetts headquarters. More information about our solutions can be found at

About MachineShop
MachineShop is the Edge Computing Company and provider of MachineShop Operational Device Management (ODM), a complete solution for Device Lifecycle Management and orchestration between edge devices and upstream cloud services. MachineShop delivers brilliantly simple edge computing solutions to the hyper-connected and highly distributed organizations worldwide. MachineShop ODM is a distributed software solution that serves connected product OEMs, enterprises, and ISVs worldwide. Founded in 2012, MachineShop is headquartered in Boston, MA with offices in Denver and distribution partners worldwide. More information about our products and offerings can be found at

Press contact for OnProcess:
Sarah Hatfield

Press contact for MachineShop:
Skyler Haupt