Companies help joint clients boost efficiencies, savings and customer satisfaction through digitized field service and analytics-enhanced processes   

Ashland, MA, April 18, 2017OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced a technology alliance with ServiceMax, a GE Digital company and the leader in cloud-based field service management. OnProcess, which is ServiceMax’s only managed services provider partner, will help enterprises fully leverage ServiceMax capabilities so they can gain optimal efficiencies and customer satisfaction improvements, and drive much greater cost savings throughout their post-sale supply chain.

“Like ServiceMax, OnProcess is focused on enabling digital transformation of clients’ service supply chains. Partnering with the top field service management solution is a natural fit as we look to further automate and accelerate core processes,” said Robert Kenney, EVP Sales & Marketing, OnProcess Technology. “Our expertise in complex, global order management and analytics-fueled supply chain processes will enable us to eradicate hidden inefficiencies and discover new opportunities for ServiceMax clients to prosper, both within and beyond field service.”

“OnProcess has spent decades helping global businesses optimize all aspects of their service supply chain. By partnering with the leading managed services provider in this industry, we’re giving ServiceMax clients a complete, proven solution for accelerating field service outcomes as part of a tightly integrated, end-to-end post-sale supply chain,” said Jonathan Skelding, VP Global Alliances, ServiceMax.

  • Optimize Processes: OnProcess’ technology-driven delivery, analytics-based process improvements and holistic view across operations and system silos will enable OnProcess to optimize services around the ServiceMax platform. 
  • Accelerate ServiceMax User Adoption: By combining OnProcess’ best practices for field service and supply chain management with the company’s expert, certified ServiceMax representatives, OnProcess will facilitate ServiceMax customer usage and drive expanded adoption. 
  • Streamline case management to work order management processes, and beyond: OnProcess will help ServiceMax clients rapidly scale operations, speed service responsiveness, increase customer satisfaction and drive improvements in net promoter score (NPS), customer effort score (CES) and Key Performance Indicators (KPIs). In addition to enhancements in field service management, end-to-end optimization may include dispatch, triage and reverse logistics.

About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria.


Press contact:
Janice Bedsole
Bedsole & Company