Medical, Wireless and Technology Businesses Lead the Charge, New OPTvisionSM Analytics-Based Services Premiere

ASHLAND, MA – February 8, 2017 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today reported strong 2016 results, including double-digit year-over-year (YoY) growth in wireless, technology and medical revenues. The company attributes these results, as well as recognition in Gartner’s “2016 Cool Vendor in Supply Chain” and Silicon Review’s “Best Place to Work,” to its post-sale supply chain expertise and unique use of analytics- and technology-powered services to drive cost reductions, revenue gains and customer satisfaction improvements for clients.

“A well-designed post-sale supply chain can vastly improve two factors that top every executive’s list: efficiencies and customer relationships. By applying best practices OnProcess has honed during two decades of post-sale optimization, and using advanced analytics to drive insights and improve outcomes, we’re able to save businesses millions of dollars annually while delivering a great experience for their customers,” said Mike Wooden, CEO of OnProcess Technology. “As our 2016 performance indicates, this has resulted in strong traction from companies across industries and around the world. In addition, our investments in research, IoT-enabled services and product development are enabling OnProcess to deliver innovations that will drive even greater value for clients in the coming year.”

OnProcess 2016 Highlights

  • Business Growth
    OnProcess realized double-digit YoY revenue growth in its technology, medical and wireless businesses thanks to new customer acquisition and expanded engagements with existing clients. Notable new clients included FireEye, Frontier Communications, JLL Corrigo, Pure Storage, Suddenlink Communications and Viasat.The company saw strong growth in many of its service offerings, led by service fulfillment. This follows on the tremendous FY ‘15 growth OnProcess had in the same area, resulting from continued high demand for dispatch and ‘day of job’ managed services.To support this growth, OnProcess more than doubled its workforce in its Sofia, Bulgaria facility, which provides services in 19 languages to global clients. This expansion complements the company’s delivery centers in Maine, Massachusetts, Costa Rica and India.
  • Technology and Research
    OPTvisionSM:  OnProcess introduced the industry’s first control tower platform for the post-sale supply chain. OPTvision is the only real-time visibility and analytics platform that enables users to keep a finger on the pulse of the entire post-sale supply chain, manage by exception and make smarter, higher-impact decisions. It’s used by OnProcess account teams to enhance customer support, field service, return and repair services, and by OnProcess clients to gain a deeper understanding of and control over their post-sale operations. IoT Research with Massachusetts Institute of Technology:  OnProcess unveiled the results of a joint research project with MIT Supply Chain Management Program. The study found that by using Internet of Things (IoT) data to predict machine failures, companies can reduce costly inventory stock while improving their ability to meet service levels. It is the first to analyze how connected machine data affects this critical component of the post-sale supply chain.CFO Post-Sales Supply Chain Impact Study: OnProcess sponsored a study with CFO Research that looked at the impact of post-sales services. It found that 78% of financial executives believe post-sales services is becoming an increasingly important competitive differentiator and 75% said their post-sale supply chain operations could be substantially improved.

About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, technology-driven delivery and continual analytics-based process improvement, enable clients to quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences.  OnProcess provides services in 23 languages and operates in seven global facilities, including its Massachusetts headquarters and offices in Costa Rica, India and Bulgaria.


Press contact:
Janice Bedsole
Bedsole & Company