Ashland, MA, May 1, 2018OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured speaker at Technology Services World in San Diego, CA, taking place May 7-9, 2018. Sarah Hatfield, the company’s VP of Product Management and Client Solutions, will discuss how a Fortune 500 company used OnProcess’ intelligent, variable field labor solution, OPTech Field Service Management, to drastically reduce costs while boosting quality and customer experience.

TSW 2018 brings together technology service, sales, product and financial leaders to exchange ideas and insights on how to operate successful field service models and deliver new levels of customer value. TSW is produced by the Technology Services Industry Association (TSIA).

“Most OEMs spend much more on field engineering than needed because their labor costs are fixed and high. But it doesn’t have to be this way. New innovations in on-demand labor marketplaces and analytics can be used to optimize field service, ensuring the quality customers demand at the prices OEMs need,” said Hatfield. “I’m looking forward to showing TSW attendees how they can slash field service costs and maintain their brand integrity with this breakthrough approach.”

Hatfield will be presenting a case study in the session, “Learn How a F500 Leader Used a Variable Field Labor Model to Deliver Exceptional Service at Low Cost” on May 8 at 12:15PM. As part of the presentation, she will describe how OPTech works. It features a variable labor model, which is sourced through OnProcess’ curated network of trusted, best-in-class field service organizations. From there, OnProcess’ proprietary OPTiQ analytics engine selects the right service partner for every job using a robust star rating methodology. OPTech Field Service Management includes end-to-end service management, including proactively mitigating exceptions, to ensure superior service experience.

Conference attendees are encouraged to visit OnProcess’ booth #7 to learn more about OPTech Field Service Management.

About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in five global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria. Follow @OnProcess


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Janice Bedsole
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