Ashland, MA, October 13, 2016OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it will be a featured speaker at Copperberg Aftermarket Business Platform 2016, taking place October 19 – 21, 2016 in Wiesbaden, Germany. Oliver Lemanski, OnProcess’ general manager of EMEA, will discuss how IoT data can be leveraged to reduce cost to serve and improve customer satisfaction.

Aftermarket Business Platform 2016 is an exclusive forum where service leaders in the manufacturing industry exchange ideas and insights on how to innovate, enhance and grow their businesses.

“Tech field service is reactive by nature. As a result, it’s much more time-consuming and expensive than it needs to be. As manufacturers know all too well, a typical on-site repair visit can cost more than €200, and many tickets require multiple labour dispatches either because they take too long to diagnose in the field or engineers don’t have the right parts on hand,” explained Lemanski. “I look forward to showing Aftermarket attendees how properly using IoT data can turn this around, making field service much more predictive and cost-effective.”

In the session, “Using IoT to Turn Field Service from Costly and Reactive to Predictive and Lucrative” on October 21, 2016 at 9:00AM, Lemanski will discuss how to use machine data to diagnosis problems up front, before labour and parts are dispatched. He will show how this can improve and accelerate field support, delivering more first-time resolutions and happier customers.

Aftermarket attendees are encouraged to visit OnProcess’ booth to learn more about how to build a data-driven services business that leverages IoT. Visitors can also see a demo of OnProcess OPTvisionSM, the only solution that combines real-time, end-to-end visibility with analytics-driven alerts to radically improve post-sales supply chain services.

About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 26 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria.


Press contact:
Janice Bedsole
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