Recognized for transforming Elekta’s global spare parts order management, saving millions of dollars and boosting customer service
Ashland, MA, June 26, 2018 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has been named to the exclusive 2018 Supply & Demand Chain Executive Top 100, an annual award showcasing supply chain projects that have delivered significant results. OnProcess was recognized for transforming Elekta’s globally fragmented spare parts order management, saving them nearly $14 million while improving inventory and customer service.
“There’s no greater honor than being recognized for the work we do on behalf of our clients. As this award from Supply & Demand Chain Executive attests, OnProcess’ decades of expertise in service supply chain, business process optimization and analytics-driven services enables us to have game-changing impacts on clients’ businesses,” said Michael Wooden, CEO, OnProcess Technology.
“We want to congratulate the winners of this year’s Top 100 for their successful and innovative projects, which serve as models to companies of all sizes of what is achievable in their supply chains,” said John Yuva, editor for Supply & Demand Chain Executive. “These projects are best-in-class examples of the types of efficiencies and bottom-line results supply chain executives should be striving toward in their own operations. Our 2018 winners provide a roadmap for how to get there.”
In its award-winning engagement, OnProcess helped Elekta, a global leader in medical equipment for treating cancer and brain disorders, centralize its spare parts order management system. Elekta’s process had been distributed among 20 business units and multiple order desks, which served field engineers in over 50 countries. OnProcess created a standardized order management system across all aspects of Elekta’s service delivery in every country. It used OPTvision, OnProcess’ proprietary, analytics-driven control tower, to streamline processes and ensure Elekta met SLAs for parts delivery and repair, and handled everything from field engineers’ inbound calls to order management, dispatch and asset recovery. The results are substantial:
• Elekta is saving close to $3.3 million the first year and anticipates saving nearly $14 million over a three-year period.
• Simplified the field returns process, enabling Elekta to collect over $689,000 of new, unused parts.
• Ensures the right levels of inventory for global sourcing.
• Improves customer experience by getting the right parts to Elekta field engineers and customers quickly, and making order status tracking easy and accurate.
Read this case study to learn more about how OnProcess transformed Elekta’s order management system.
About Supply & Demand Chain Executive Top 100
The 2018 Supply & Demand Chain Executive Top 100 are supply chain solution and service providers who are helping their customers and clients achieve supply chain excellence. Submissions were evaluated by the magazine’s editorial staff based on the ambitiousness of the project, creative application of technologies and services and business impact. www.SDCExec.com
About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in five global facilities, including its Massachusetts headquarters and facilities in Maine, India and Bulgaria. Follow @OnProcess www.onprocess.com
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