Recognized for redefining the delivery of post-sale services, innovating advanced control tower technology and using actionable analytics to boost client outcomes

ASHLAND, MA – April 6, 2016 OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has been named to the “Winner’s Circle” in HfS Research’s 2016 Supply Chain Management As-a-Service Blueprint Report. Noting that OnProcess is “redefining the delivery of aftermarket services,” HfS recognized the company for innovating OPTvision, a control tower solution that uniquely combines real-time, end-to-end visibility with advanced micro-analytics-driven alerts, and for leveraging data-based insights to drive improvements in clients’ post-sale revenue and cost savings.

“The post-sale supply chain plays a major role in business’ profitability and customer satisfaction. However, because it’s so complex and nuanced, many companies aren’t able to achieve the strong outcomes needed to thrive in competitive industries,” said Mike Wooden, CEO, OnProcess Technology. “OnProcess’ entire business is built around helping clients overcome their aftermarket’s inherent challenges and achieve superior outcomes. Our advancement from “High Performer” in HfS’ 2014 Blueprint to “Winner’s Circle” today, is testament to our continued innovation and to the significant value our post-sale expertise, technology and analytics-driven practices deliver to clients.”

“HfS recognized OnProcess in our As-a-Service Winner’s Circle in the new Supply Chain Management As-a-Service Blueprint in part because of the vision for operational delivery and value creation for clients that was shared with us by the whole OnProcess team,” says Charles Sutherland, Chief Research Officer of HfS Research and author of the Blueprint report. “OnProcess understands the value that their control tower platform, OPTvision, can bring to aftermarket supply chain operations by allowing not just visibility into the supply chain but the ability to effectively intervene when there are problems in the process. When coupled with its depth of aftermarket and industry domain expertise, OnProcess has a solution that is highly rated by clients and that puts analytics and operational insights into ongoing delivery, which is where Supply Chain As-a-Service is headed.”

OnProcess is the only vendor focused on post-sale supply chain services to be awarded the Winner’s Circle designation. HfS noted the following strengths, which landed OnProcess in the Winner’s Circle:

  • Control Tower Advancements: More end-to-end integration across client supply chains, more accessible dashboards and reports and a strong process intervention or control capability.
  • Accessible and Actionable Data Insights: Clients see direct benefits from OnProcess’ investments in people, process and technology to drive analytics-based insights, both in specific projects and day-to-day delivery.
  • Industry-Specific Expertise: OnProcess has been building out domain expertise to go beyond broadband, technology and medical equipment to support logistics and manufacturing clients. Clients highlighted OnProcess’ deep domain knowledge and understanding of their particular business issues.
  • Vision for Aftermarket Services: HfS noted it was impressed by the OnProcess team’s ambition and commitment to build a next-generation aftermarket service provider.

The Supply Chain Management (SCM) As-a-Service HfS Blueprint Report looks at the adoption of the Eight Ideals of As-a-Service delivery in this fast-moving and critical business function. The “As-a-Service Winner’s Circle” distinction is reserved for providers whose excellence in both execution and innovation is recognized by clients. Designees must have demonstrated collaborative relationships with clients and executed services with a combination of talent and technology. They also articulate a new way of thinking, have recognizable investments in future capabilities, and drive new insights and models.

For a complimentary copy of the HfS Blueprint, click here.

About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, technology-driven delivery and continual analytics-based process improvement, enable clients to quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 26 languages and operates in seven global facilities, including its Massachusetts headquarters and offices in India and Bulgaria.


Press contact:
Janice Bedsole
Bedsole & Company