Ashland, MA, April 26, 2017OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured panelist at Technology Services World (TSW), taking place May 1 – 3, 2017 in San Diego, CA. Michael Prokopis, the company’s VP, Strategy and Innovation, will discuss how field service organizations can use automation to optimize spare parts dispatch, reverse logistics and remote support.

TSW 2017 brings together technology service, sales, product and financial leaders to exchange ideas and insights on how to operate successful field service models and deliver new levels of customer value. TSW is produced by the Technology Services Industry Association (TSIA).

“Keeping field service running smoothly is as challenging as it is critical. Because it entails many separate, yet interdependent, functions, it’s likely to be hit by process and intelligence gaps that slow service, frustrate customers and hurt the bottom line,” said Prokopis. “By automating the processes and information flows in end-to-end service events, and using embedded analytics to optimize everything from remote support to dispatch and asset recovery, you can transform field service into a well-oiled, profitable, customer-friendly operation. I look forward to discussing new ways for TSW attendees to improve field service using automation and analytics.”

Prokopis will be joining executives from ServiceMax and Librestream on the panel, “Extreme Automation: A Day in the Life of Field Service Organizations,” on May 2nd at 3:15pm. Conference attendees are also encouraged to visit OnProcess’ booth #13 to learn more about leveraging automation to enhance field service delivery. Visitors can see a demo of OnProcess OPTvisionSM, the only platform that combines real-time, end-to-end visibility with analytics-driven alerts to radically improve field service operations. 

About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria.


Press contact:
Janice Bedsole
Bedsole & Company