Ashland, MA, March 6, 2018OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured speaker at Warranty Chain Management Conference, March 6-8, 2018 in San Diego, CA. Sarah Hatfield, the company’s VP of Product Management and Client Solutions, will discuss best practices for reducing warranty fraud and mitigating losses.

The 14th annual Warranty Chain Management Conference brings together executives and senior managers in the warranty and service contract fields, where they exchange ideas on innovations in warranty policy, programs, risk management and cost reduction.

“Warranty fraud is an expensive fact of life. It causes businesses to lose about five percent of their annual revenue, but it doesn’t have to be so prevalent. The problem is, most companies don’t have the visibility or data needed to prevent fraud or, when they discover it, reclaim their losses,” said Hatfield. “I’m looking forward to showing Warranty Chain Management attendees how predictive analytics and control towers can help them reduce fraud and save millions of dollars.”

Hatfield will be presenting “The Dynamic Duo: How Data and Visibility Prevent Warranty Fraud and Mitigate Losses” on March 7, 2018 at 4:55pm. She will discuss the critical role data collection and predictive and propensity analytics play in identifying at-risk claimants, and how to set up a process that integrates and provides end-to-end visibility across the fragmented aspects of warranty management, including product registration, repair order diagnosis, warranty reclaim processing and settlement/recovery.

Conference attendees are encouraged to visit OnProcess’ booth #6 to learn more about digitally-driven warranty operations. Visitors can see a demo of OnProcess OPTvision, the only control tower that combines real-time visibility with microanalytics to radically reduce warranty fraud.

About OnProcess Technology

OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria. Follow @OnProcess


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Janice Bedsole
Bedsole & Company