Post-Sale Supply Chain Management Pioneer will Showcase Service Analytics using OPTvisionSM, Industry’s Only Real-Time Visibility and Analytics Platform

 ASHLAND, MA – April 19, 2016 OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it will be leading a discussion about the pros and cons of various field dispatching models at Field Service USA, taking place April 25 – 28, 2016 in Palm Desert, CA. The company will also be demoing its new OPTvision Platform, the industry’s only solution that combines real-time, end-to-end visibility with advanced micro-analytics-driven alerts, enabling significant improvements in customer service and satisfaction.

Field Service USA is an exclusive forum that brings together senior executives to exchange ideas and insights on how to enhance service and support in their organizations and throughout the industry.

“In today’s on-demand economy, where customers expect quick, expert support, any glitches in the service chain can be devastating. Customer satisfaction, brand loyalty, profitability and revenue are all at stake,” said Bill Kenney, EVP, Business Development, OnProcess Technology. “However, if you can get a real-time view into your service functions, leverage predictive analytics to foresee likely problems, and put alerting mechanisms in place to notify teams about urgent issues, you can optimize your service supply chain and ensure a great experience for customers. I’m looking forward to exploring the impact these best practices can have with Field Service USA attendees.”

Kenney will be leading the roundtable titled, “From Decentralized to Centralized FE Dispatch and Scheduling – Benefits and Challenges,” on April 26 at 12:15pm. Participants will discuss the relative merits and challenges associated with regional and centralized dispatch processes, and what drives companies to change their models.

Attendees are also encouraged to visit OnProcess’ booth #320 to see OPTvision in action.


About OnProcess Technology

OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, technology-driven delivery and continual analytics-based process improvement, enable clients to quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 26 languages and operates in seven global facilities, including its Massachusetts headquarters and offices in India and Bulgaria.



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Janice Bedsole
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