Ashland, MA, April 12, 2018OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured speaker at Field Service USA ‘18 in Palm Desert, CA, taking place April 17-20, 2018. Sarah Hatfield, the company’s VP of Product Management and Client Solutions, will unveil OPTech Field Service Management, its new intelligent, on-demand digital marketplace for optimizing field service management costs and quality.

Field Service USA is an exclusive forum that brings together senior executives to exchange ideas and insights on how to enhance service and support in their organizations and throughout the industry.

“Field service operations are notoriously difficult to optimize because of their inherently heavy fixed labor-related costs. Companies that try reducing expenses often end up with poor-quality service, which leads to frustrated customers and lost business,” said Hatfield. “I’m looking forward to showing Field Service USA attendees how they can slash those costs, boost service quality and maintain brand integrity with OPTech Field Service Management.”

Hatfield will be presenting “The Next Generation of Field Service Management: The On-Demand Model’” on April 19 at 3:30PM, where she will showcase OPTech. This breakthrough managed service features a variable labor model, which is sourced through OnProcess’ curated network of trusted, best-in-class field service organizations. From there, OnProcess’ proprietary OPTiQ analytics engine selects the right service partner for every job, analyzing everything from job complexity, customer type, security requirements, geography, point-in-time location and the ability to meet the required SLA, to skillset, qualification, the service partners’ response time, mean-time-to-repair, customer satisfaction scores and cost, using a robust star rating methodology. OnProcess provides end-to-end service management, including proactively mitigating exceptions, to ensure exceptional service experience.

Conference attendees are encouraged to visit OnProcess’ booth #209 to learn more about OPTech Field Service Management.

About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria. Follow @OnProcess


Press contact:
Janice Bedsole
Bedsole & Company