Ashland, MA, February 7, 2017OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured speaker at IoT Evolution Expo, taking place February 7-10, 2017, at Greater Ft. Lauderdale/Broward County Convention Center, Florida. Dan Gettens, OnProcess’ Chief Analytics Officer, will discuss how predictive and prescriptive analytics can be used as part of a comprehensive ‘next-issue avoidance’ strategy to minimize connected-product failures, improve ongoing product reliability and achieve quantifiable business outcomes.

IoT Evolution is an educational and networking forum for the IoT ecosystem and companies looking to understand how to develop and implement IoT solutions that drive measurable efficiencies and revenue improvements. Gettens will join moderator Godfrey Chau, principal analyst at Machina Research, in the session “Predictive and Prescriptive Analytics,” on February 8, 2017 at 11:00AM.

“IoT data can help minimize failure rates, but only if you know how to properly leverage it. It’s not enough to just analyze machine log files. For optimal results, you need combine insights from IoT with customer segmentation analyses to predict not just how products will fare over time, but also the product usage paths different types of customers will follow, and their impact on product health and component longevity,” Gettens said. “I look forward to showing IoT Evolution Expo attendees how, by applying this type of trending intelligence, they can prescribe remedial actions that make a profound impact on everything from product uptime and customer satisfaction to costly inbound support calls.”

About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria.


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