Technology

Technology

Infrastructure technology OEMs operate under thin margins. They’re under tremendous pressure to reduce costs, but need to do so without impeding customer service. In fact, to better compete, these manufacturers of computers, peripherals, storage and networking hardware continuously strive to improve the customer experience.

Many OEMs—both emerging and established—find these objectives difficult to achieve. Their service organizations often end up being cost centers, thanks in part to frequently-missed SLAs that result in costly penalties, not to mention frustrated customers, and high inventory carrying costs to replace the thousands of dollars of equipment languishing in field engineers’ trunk stocks and to account for slow returns of defective parts.

It’s hard for OEMs to optimize these operations. For one thing, administration work isn’t their core expertise. For another, they lack the deep visibility needed across their service organization silos and 3PLs, and they rely largely on manual processes that are time-consuming and error-prone. All this is exacerbated when their ERP and CRM systems aren’t integrated, and they don’t have the IT resources needed to effectively address shortfalls and rapidly scale.

Boosting Profitability, SLA Meet Rates and Customer Satisfaction for Infastructure Technology OEMs

Learn more about how OnProcess Technology’s managed services can help boost profitability and customer satisfaction by transforming your back-office into a completely transparent, efficient and centralized operation.