OnProcess Technology is a managed services provider specializing in business process optimization for global service and supply chain organizations. OnProcess delivers improved business outcomes by identifying hidden costs and optimizing the service delivery life cycle.
Since its inception in 1998, when it pioneered post-sale optimization services, the company has been helping many of the world’s leading brands intelligently scale operations, grow revenue, reduce capital and operational costs, and deliver superior customer experiences.
The combination of its domain expertise and the unique way it has embedded predictive, actionable analytics into automated decision tree processes to drive high-impact outcomes, has made OnProcess the service transformation partner of choice for leading companies like Comcast, Philips, Cisco, Verizon, and AT&T. OnProcess provides services in 23 languages and operates in four global facilities, including its Massachusetts headquarters and centers in Maine, India and Bulgaria.