OnProcess Technology has won the silver award for Customer Service Outsourcing Provider of the Year in the 12th annual Stevie Awards for Sales & Customer Service. According to Stevie judges, “OnProcess has been laser-focused on providing service and support excellence. With its impressive use of automation technology and analytics, and proven ability to improve Net Promoter Scores (NPS) and reduce customer churn, OnProcess is clearly turning service into a differentiator for its clients.”