What is the difference between market leaders and everyone else? You guessed it: customer experience. Customer Experience is the single differentiation and business transformation element that will drive loyalty, prevent churn, increase market share, reduce subscriber acquisition costs, and even reduce your cost to serve. That’s right- we’re talking about creating real, quantifiable customer and shareholder value.
For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest solution, IntelliForce. IntelliForce is the first solution in market to deliver a (evolved) version of the uber-model, specifically for Field Service Management.
By Sarah Hatfield, VP Product Management & Client Solutions Field service professionals are having urgent conversations about how to optimize service delivery. In today’s world, terms like “the Uber model”, crowd sourcing, and variable labor are on the tip of everyone’s tongues. End customers’ expectations are growing by the minute- as are threats of lost […]
Blockchain in Supply Chains: Looking Beyond the Hype — MIT Center for Transportation & Logistics (MIT CTL) Roundtable
I recently attended a Blockchain in Supply Chains: Looking beyond the Hype roundtable hosted by MIT Center for Transportation & Logistics. Surrounded by 50 esteemed colleagues, from a host of industries, we spent the day discussing this nascent technology and various ways that it can be used to create value across the supply chain. Two very clear messages resonated with me and seemed to permeate the audience relative to the macro problems that blockchain can potentially solve:read more
“More and more supply chain execs are using external providers for strategic and tactical functions like planning, customer service and reverse logistics. Why? It all comes down to expertise and results.”read more
Supply chain organizations must maintain a delicate balance between innovation for growth and operational excellence. Gartner’s July 2017 report Hype Cycle for Supply Chain Strategy, 2017 offers supply chain leaders insights on how to achieve this via a snapshot of the maturity and benefits of the most critical supply chain technologies, business frameworks and competencies.
OnProcess is delighted to be included in Gartner’s Hype Cycle. OnProcess has been helping businesses around the world streamline, reduce costs in, and optimize their post-supply chain operations.
And we’re encouraged that visibility has such a prominent and promising place—on the “Slope of Enlightenment”—in Gartner’s report.read more
Notes from the Intelligent Automation Summit, Chicago, July 31 – August 2, 2017
by Michael Prokopis, VP of Strategy and Innovation, OnProcess Technology
OnProcess Technology was recently named to the 2017 Supply & Demand Chain Executive Top 100, an annual award showcasing supply chain projects that have delivered significant business impact. OnProcess was recognized for transforming a Fortune 500 communications client’s global asset recovery, saving them more than $60M annually in new inventory CapEx, while delivering 95% device recovery.read more
OnProcess recently attended Field Service USA, where we had many discussions about how to improve service and support using the latest technologies and best practices. Some of the most illuminating conversations happened during the roundtables we chaired on “Digital...read more
If you’ve been hearing about outcome-based pricing lately, it’s for a very good reason. If not, you may want to pay special attention because outcome-based pricing is a transformative model. One that puts managed service providers and their MSO clients on the same page when it comes to goals and accountability.read more
Field Service Medical 2017: Roundtables Reveal Common Obstacles to Data-Driven Customer Experience Improvements
OnProcess recently chaired several roundtables at Field Service Medical 2017 called, “Prove It: Use Data to Align Customer Expectations with the Way You Do Business.” Thanks to all our great participants, we had lively and very illuminating discussions about how companies are collecting, using and benefiting from customer data, and the obstacles they’ve faced.read more
by Jeff Larson, Director, Account Management, OnProcess Technology Field Service Management pros are facing some pretty substantial challenges thanks to skyrocketing consumer expectations and a delivery ecosystem that is fragmented and largely opaque. If they’re not...read more
Posted by Dan Gettens, Chief Analytics Officer, OnProcess Technology Are you confident your company is achieving the best possible asset recovery results? Do you know whether your return rate could go a few points higher? Or how feasible it would be to slash five, 10...read more