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OnProcess Technology wins Silver Golden Bridge Award for Innovation of the Year 2018- IntelliForce!

For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest solution, IntelliForce. IntelliForce is the first solution in market to deliver a (evolved) version of the uber-model, specifically for Field Service Management. 

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Introducing IntelliForce: OnProcess’​ Uber-like Solution for Field Service Management

By Sarah Hatfield, VP Product Management & Client Solutions Field service professionals are having urgent conversations about how to optimize service delivery. In today’s world, terms like “the Uber model”, crowd sourcing, and variable labor are on the tip of everyone’s tongues. End customers’ expectations are growing by the minute- as are threats of lost […]

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Blockchain in Supply Chains: Looking Beyond the Hype — MIT Center for Transportation & Logistics (MIT CTL) Roundtable

I recently attended a Blockchain in Supply Chains: Looking beyond the Hype roundtable hosted by MIT Center for Transportation & Logistics. Surrounded by 50 esteemed colleagues, from a host of industries, we spent the day discussing this nascent technology and various ways that it can be used to create value across the supply chain. Two very clear messages resonated with me and seemed to permeate the audience relative to the macro problems that blockchain can potentially solve:

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OnProcess Technology Awarded CIOReview “20 Most Promising Supply Chain Solution Providers 2016” Ranking

OnProcess Technology Awarded CIOReview “20 Most Promising Supply Chain Solution Providers 2016” Ranking

OnProcess Technology has been named one of CIOReview’s “20 Most Promising Supply Chain Solution Providers” for the second consecutive year. OnProcess was recognized for being the only managed services provider specializing in the post-sale supply chain and leveraging powerful predictive analysts and real-time visibility technology to improve clients’ profitability, efficiencies and customer satisfaction.

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Insights for Using IoT Data to Improve Your Post-Sale Supply Chain

Insights for Using IoT Data to Improve Your Post-Sale Supply Chain

You may not have thought of it this way, but your connected products are talking to you. Through their log files, they tell you every day how to improve your business. We call this Voice of Product, and it provides essential information about what’s happening with each product in the field, pinpointing current and potential issues with software, infrastructure capacity, configuration, hardware and more.

On its own Voice of Product has limited value. But, when analyzed alongside other critical post-sale supply chain data—including Voice of the Customer, Voice of the Process, real-time and historical operational data—VoP can have a significant impact on your ability to predict machine failures so you’re better equipped to handle, and even avert, issues; shift from reactive to proactive modes across traditionally fragmented post-sale supply chain functions; and improve overall supply chain health and outcomes.

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MIT – OnProcess Research Project: Turning IoT into Service Supply Chain Business Value

MIT – OnProcess Research Project: Turning IoT into Service Supply Chain Business Value

Through joint research with OnProcess Technology, Massachusetts Institute of Technology (MIT) recently developed a new model for spare parts forecasting and inventory planning that incorporates machine failure predictability into the equation as part of a student thesis project titled “The Impact of Installed Base and Machine Failure Prediction on Spare Parts Forecasting and Inventory Planning”.

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The Impact of Uptime: Using Machine Analytics to Optimize Supplier, Provider and Patient Outcomes

The Impact of Uptime: Using Machine Analytics to Optimize Supplier, Provider and Patient Outcomes

While many medical technology companies collect machine data, there are clear challenges that need to be overcome to be able to successfully analyse the data and take meaningful actions on predicted outcomes. Relatively low volumes (and high value) of installed products and the delicate nature of the relationship between manufacturers and their customers further slow the change process. However, early adopters are already seeing the benefits of this approach and the next 3-5 years could see a rapid evolution of how the machine data is being managed.

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Guest Post: 5 Ways Technology Will Continue To Change The Role Of The Technician

Guest Post: 5 Ways Technology Will Continue To Change The Role Of The Technician

As technology continues to evolve, the prospect of smarter machines is creating a paradigm of preventative, even predictive maintenance, making it so that something no longer has to break before a technician is deployed to fix it. Innovations such at the emergence of the internet-of-things, self-servicing machines, and stronger remote diagnostic and support tools in the hand of technicians will continue to sculpt their role. While there can be a wide variance in terms of responsibilities for the technician depending on their industries, some trends enabled by emerging technology are bound to become near ubiquitous going into the future.

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