ONPROCESS BLOG

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    OnProcess Named in Top 10 Field Service Solutions by Insights Success

    by Sarah Hatfield - leave a comment
    December 3, 2019

    Insights Success Names OnProcess in top 10 Field Service Solutions and as A Trusted Advisor to Many of the World’s Leading Companies. OnProcess provides outcome based optimization solutions streamlining the entire service delivery ecosystem- everything from customer onboarding, to customer support, triage, remote diagnostics, order desk management, dispatching parts and technicians, on-demand field labor, and end of life services including asset recovery, refurbishment, and disposition.

  • Process for success concept. Wooden cube block flip over word process to success on wood table

    Creating Value Through Process Transformation

    by Sarah Hatfield - leave a comment
    September 4, 2019

    What is the difference between market leaders and everyone else? You guessed it: customer experience. Customer Experience is the single differentiation and business transformation element that will drive loyalty, prevent churn, increase market share, reduce subscriber acquisition costs, and even reduce your cost to serve. That’s right- we’re talking about creating real, quantifiable customer and shareholder value.

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    OnProcess Technology wins Silver Golden Bridge Award for Innovation of the Year 2018- OPTech Field Service Management!

    by Sarah Hatfield - leave a comment
    September 28, 2018

    For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest solution, OPTech Field Service Management. OPTech is the first solution in market to deliver a (evolved) version of the uber-model, specifically for Field Service Management. 

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    Introducing OPTech Field Service Management: OnProcess’​ Uber-like Solution for Field Service Management

    by Sarah Hatfield - leave a comment
    April 10, 2018

    By Sarah Hatfield, VP Product Management & Client Solutions Field service professionals are having urgent conversations about how to optimize service delivery. In today’s world, terms like “the Uber model”, crowd sourcing, and variable labor are on the tip of everyone’s tongues. End customers’ expectations are growing by the minute- as are threats of lost […]

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Screen Shot 2019-12-04 at 12.46.32 PM

OnProcess Named in Top 10 Field Service Solutions by Insights Success

Insights Success Names OnProcess in top 10 Field Service Solutions and as A Trusted Advisor to Many of the World’s Leading Companies. OnProcess provides outcome based optimization solutions streamlining the entire service delivery ecosystem- everything from customer onboarding, to customer support, triage, remote diagnostics, order desk management, dispatching parts and technicians, on-demand field labor, and end of life services including asset recovery, refurbishment, and disposition.

Process for success concept. Wooden cube block flip over word process to success on wood table

Creating Value Through Process Transformation

What is the difference between market leaders and everyone else? You guessed it: customer experience. Customer Experience is the single differentiation and business transformation element that will drive loyalty, prevent churn, increase market share, reduce subscriber acquisition costs, and even reduce your cost to serve. That’s right- we’re talking about creating real, quantifiable customer and shareholder value.

onprocess-award-blog-1-300x248

OnProcess Technology wins Silver Golden Bridge Award for Innovation of the Year 2018- OPTech Field Service Management!

For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest solution, OPTech Field Service Management. OPTech is the first solution in market to deliver a (evolved) version of the uber-model, specifically for Field Service Management. 

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OnProcess Technology Awarded CIOReview “20 Most Promising Supply Chain Solution Providers 2016” Ranking

OnProcess Technology Awarded CIOReview “20 Most Promising Supply Chain Solution Providers 2016” Ranking

OnProcess Technology has been named one of CIOReview’s “20 Most Promising Supply Chain Solution Providers” for the second consecutive year. OnProcess was recognized for being the only managed services provider specializing in the post-sale supply chain and leveraging powerful predictive analysts and real-time visibility technology to improve clients’ profitability, efficiencies and customer satisfaction.

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Insights for Using IoT Data to Improve Your Post-Sale Supply Chain

Insights for Using IoT Data to Improve Your Post-Sale Supply Chain

You may not have thought of it this way, but your connected products are talking to you. Through their log files, they tell you every day how to improve your business. We call this Voice of Product, and it provides essential information about what’s happening with each product in the field, pinpointing current and potential issues with software, infrastructure capacity, configuration, hardware and more.

On its own Voice of Product has limited value. But, when analyzed alongside other critical post-sale supply chain data—including Voice of the Customer, Voice of the Process, real-time and historical operational data—VoP can have a significant impact on your ability to predict machine failures so you’re better equipped to handle, and even avert, issues; shift from reactive to proactive modes across traditionally fragmented post-sale supply chain functions; and improve overall supply chain health and outcomes.

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MIT – OnProcess Research Project: Turning IoT into Service Supply Chain Business Value

MIT – OnProcess Research Project: Turning IoT into Service Supply Chain Business Value

Through joint research with OnProcess Technology, Massachusetts Institute of Technology (MIT) recently developed a new model for spare parts forecasting and inventory planning that incorporates machine failure predictability into the equation as part of a student thesis project titled “The Impact of Installed Base and Machine Failure Prediction on Spare Parts Forecasting and Inventory Planning”.

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