What is the difference between market leaders and everyone else? You guessed it: customer experience. Customer Experience is the single differentiation and business transformation element that will drive loyalty, prevent churn, increase market share, reduce subscriber acquisition costs, and even reduce your cost to serve. That’s right- we’re talking about creating real, quantifiable customer and shareholder value.
For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest solution, IntelliForce. IntelliForce is the first solution in market to deliver a (evolved) version of the uber-model, specifically for Field Service Management.
By Sarah Hatfield, VP Product Management & Client Solutions Field service professionals are having urgent conversations about how to optimize service delivery. In today’s world, terms like “the Uber model”, crowd sourcing, and variable labor are on the tip of everyone’s tongues. End customers’ expectations are growing by the minute- as are threats of lost […]
OnProcess is thrilled to be included in these key supply chain Hype Cycle and Market Guide reports from Gartner. Our inclusion speaks to the impact OnProcess has had in helping businesses around the world streamline, reduce costs in, and ultimately transform their post-supply chain operations.read more
The global HME market is expected to grow from $27.8 billion in 2015 to nearly $44.3 billion by 2020. With all that equipment coming into the field, it’s more important than ever to streamline field service delivery and get on the path to higher profitability. The time to start is now.read more
OnProcess Technology Awarded CIOReview “20 Most Promising Supply Chain Solution Providers 2016” Ranking
OnProcess Technology has been named one of CIOReview’s “20 Most Promising Supply Chain Solution Providers” for the second consecutive year. OnProcess was recognized for being the only managed services provider specializing in the post-sale supply chain and leveraging powerful predictive analysts and real-time visibility technology to improve clients’ profitability, efficiencies and customer satisfaction.read more
You may not have thought of it this way, but your connected products are talking to you. Through their log files, they tell you every day how to improve your business. We call this Voice of Product, and it provides essential information about what’s happening with each product in the field, pinpointing current and potential issues with software, infrastructure capacity, configuration, hardware and more.
On its own Voice of Product has limited value. But, when analyzed alongside other critical post-sale supply chain data—including Voice of the Customer, Voice of the Process, real-time and historical operational data—VoP can have a significant impact on your ability to predict machine failures so you’re better equipped to handle, and even avert, issues; shift from reactive to proactive modes across traditionally fragmented post-sale supply chain functions; and improve overall supply chain health and outcomes.read more
Through joint research with OnProcess Technology, Massachusetts Institute of Technology (MIT) recently developed a new model for spare parts forecasting and inventory planning that incorporates machine failure predictability into the equation as part of a student thesis project titled “The Impact of Installed Base and Machine Failure Prediction on Spare Parts Forecasting and Inventory Planning”.read more
Canada’s Top Wireless Provider Speeds Advance Exchange Returns, Projects $1M Savings in Replacement Costs
Learn how OnProcess enabled this wireless provider to accelerate smartphone device returns and decrease non-returns by proactively contacting customers, using technology to integrate disparate systems and streamlining processes.
We’re very excited and honored to announce that Gartner named OnProcess to its Cool Vendor listing for Supply Chain Services 2016.read more
According to a new study by CFO Research, sponsored by OnProcess, 78% believe post-sales service is becoming an increasingly important competitive differentiator for their companies. But most think their post-sales costs will be going up over the next few years and that there is significant room—and need—for optimization.read more
HfS Research recently issued its new Blueprint Report on Supply Chain Management (SCM) As-a-Service. OnProcess has been named to the “Winner’s Circle” in that report, representing the highest grouping in terms of innovation and execution. Noting that OnProcess is...read more
While many medical technology companies collect machine data, there are clear challenges that need to be overcome to be able to successfully analyse the data and take meaningful actions on predicted outcomes. Relatively low volumes (and high value) of installed products and the delicate nature of the relationship between manufacturers and their customers further slow the change process. However, early adopters are already seeing the benefits of this approach and the next 3-5 years could see a rapid evolution of how the machine data is being managed.read more