Insights Success Names OnProcess in top 10 Field Service Solutions and as A Trusted Advisor to Many of the World’s Leading Companies. OnProcess provides outcome based optimization solutions streamlining the entire service delivery ecosystem- everything from customer onboarding, to customer support, triage, remote diagnostics, order desk management, dispatching parts and technicians, on-demand field labor, and end of life services including asset recovery, refurbishment, and disposition.
What is the difference between market leaders and everyone else? You guessed it: customer experience. Customer Experience is the single differentiation and business transformation element that will drive loyalty, prevent churn, increase market share, reduce subscriber acquisition costs, and even reduce your cost to serve. That’s right- we’re talking about creating real, quantifiable customer and shareholder value.
OnProcess Technology wins Silver Golden Bridge Award for Innovation of the Year 2018- OPTech Field Service Management!
For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest solution, OPTech Field Service Management. OPTech is the first solution in market to deliver a (evolved) version of the uber-model, specifically for Field Service Management.
While many medical technology companies collect machine data, there are clear challenges that need to be overcome to be able to successfully analyse the data and take meaningful actions on predicted outcomes. Relatively low volumes (and high value) of installed products and the delicate nature of the relationship between manufacturers and their customers further slow the change process. However, early adopters are already seeing the benefits of this approach and the next 3-5 years could see a rapid evolution of how the machine data is being managed.read more
As technology continues to evolve, the prospect of smarter machines is creating a paradigm of preventative, even predictive maintenance, making it so that something no longer has to break before a technician is deployed to fix it. Innovations such at the emergence of the internet-of-things, self-servicing machines, and stronger remote diagnostic and support tools in the hand of technicians will continue to sculpt their role. While there can be a wide variance in terms of responsibilities for the technician depending on their industries, some trends enabled by emerging technology are bound to become near ubiquitous going into the future.read more
I recently hosted a roundtable at the Field Service Medical conference in San Diego on February 17th 2016. The topic was on the impact of machine analytics on supplier, provider and patient outcomes. It was well attended by senior executives of major global medical devices companies that are manufacturers of diagnostics systems and medication management systems.read more
Will co-present case study with Broadband client We’re very excited to announce that Dan Gettens, Chief Analytics Officer of OnProcess Technology, will be co-presenting a case study at the upcoming TRMA Spring Conference, on March 8 at 3:45PM in San Diego, CA. Dan...read more
Pedro Cueva, Director of Analytics at OnProcess Technology, has been named one of Supply and Demand Chain Executive Magazine’s “2016 Provider and Practitioner Pros to Know”.read more
Learn more about this exciting new managed services enhancement in an upcoming webinar and video available now We're very excited to introduce our enhanced managed services powered by the OPTvision platform! OPTvision is the industry’s only control tower solution that...read more
OnProcess Technology is one of several leading companies working with students and faculty at MIT’s Center for Transportation & Logistics on a series of research projects.read more
Selling and connecting customers to the broadband and wireless products and services they purchase should be simple. In reality, complex ecosystems and dependencies on multiple products, systems, sales and installation channels all collide to create breakage points in the sales-to-connect journey.read more
An article was published today by Reverse Logistics Magazine, entitled How to Stop Leaking Millions of Dollars in Your Reverse Logistics Supply Chain, by Michael Wooden, CEO, OnProcess Technology. 11 January 2016 – Imagine asking a quarterback to run a play without...read more
The handset marketplace is rapidly changing for wireless/mobile carriers. The days of subsidized handsets are quickly giving way to mobile handset financing and leasing plans – forecasted to be worth $50 billion by 2017. While there’s a lot of good in this for carriers and customers, there’s also a significant amount of risk which, if not mitigated, can have a devastating impact on your bottom line.read more