ONPROCESS BLOG

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    Creating Value Through Process Transformation

    by Sarah Hatfield - leave a comment
    September 4, 2019

    What is the difference between market leaders and everyone else? You guessed it: customer experience. Customer Experience is the single differentiation and business transformation element that will drive loyalty, prevent churn, increase market share, reduce subscriber acquisition costs, and even reduce your cost to serve. That’s right- we’re talking about creating real, quantifiable customer and shareholder value.

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    OnProcess Technology wins Silver Golden Bridge Award for Innovation of the Year 2018- OPTech Field Service Management!

    by Sarah Hatfield - leave a comment
    September 28, 2018

    For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest solution, OPTech Field Service Management. OPTech is the first solution in market to deliver a (evolved) version of the uber-model, specifically for Field Service Management. 

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    Introducing OPTech Field Service Management: OnProcess’​ Uber-like Solution for Field Service Management

    by Sarah Hatfield - leave a comment
    April 10, 2018

    By Sarah Hatfield, VP Product Management & Client Solutions Field service professionals are having urgent conversations about how to optimize service delivery. In today’s world, terms like “the Uber model”, crowd sourcing, and variable labor are on the tip of everyone’s tongues. End customers’ expectations are growing by the minute- as are threats of lost […]

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    Blockchain in Supply Chains: Looking Beyond the Hype — MIT Center for Transportation & Logistics (MIT CTL) Roundtable

    by Michael Prokopis - leave a comment
    November 13, 2017

    I recently attended a Blockchain in Supply Chains: Looking beyond the Hype roundtable hosted by MIT Center for Transportation & Logistics. Surrounded by 50 esteemed colleagues, from a host of industries, we spent the day discussing this nascent technology and various ways that it can be used to create value across the supply chain. Two very clear messages resonated with me and seemed to permeate the audience relative to the macro problems that blockchain can potentially solve:

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Process for success concept. Wooden cube block flip over word process to success on wood table

Creating Value Through Process Transformation

What is the difference between market leaders and everyone else? You guessed it: customer experience. Customer Experience is the single differentiation and business transformation element that will drive loyalty, prevent churn, increase market share, reduce subscriber acquisition costs, and even reduce your cost to serve. That’s right- we’re talking about creating real, quantifiable customer and shareholder value.

onprocess-award-blog-1-300x248

OnProcess Technology wins Silver Golden Bridge Award for Innovation of the Year 2018- OPTech Field Service Management!

For the second year in a row, OnProcess Technology takes home a best-in-class service award from Golden Bridge. This year, the silver award for Innovation of the Year was awarded for our newest solution, OPTech Field Service Management. OPTech is the first solution in market to deliver a (evolved) version of the uber-model, specifically for Field Service Management. 

Datasheet-FieldServiceSolution-Slider

Introducing OPTech Field Service Management: OnProcess’​ Uber-like Solution for Field Service Management

By Sarah Hatfield, VP Product Management & Client Solutions Field service professionals are having urgent conversations about how to optimize service delivery. In today’s world, terms like “the Uber model”, crowd sourcing, and variable labor are on the tip of everyone’s tongues. End customers’ expectations are growing by the minute- as are threats of lost […]

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Guest Post: 5 Ways Technology Will Continue To Change The Role Of The Technician

Guest Post: 5 Ways Technology Will Continue To Change The Role Of The Technician

As technology continues to evolve, the prospect of smarter machines is creating a paradigm of preventative, even predictive maintenance, making it so that something no longer has to break before a technician is deployed to fix it. Innovations such at the emergence of the internet-of-things, self-servicing machines, and stronger remote diagnostic and support tools in the hand of technicians will continue to sculpt their role. While there can be a wide variance in terms of responsibilities for the technician depending on their industries, some trends enabled by emerging technology are bound to become near ubiquitous going into the future.

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Field Service Medical Roundtable: The Impact of Uptime

Field Service Medical Roundtable: The Impact of Uptime

I recently hosted a roundtable at the Field Service Medical conference in San Diego on February 17th 2016. The topic was on the impact of machine analytics on supplier, provider and patient outcomes. It was well attended by senior executives of major global medical devices companies that are manufacturers of diagnostics systems and medication management systems.

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New White Paper: Handset Financing and Leasing: Best Practices for Mitigating Carrier Risk

New White Paper: Handset Financing and Leasing: Best Practices for Mitigating Carrier Risk

The handset marketplace is rapidly changing for wireless/mobile carriers. The days of subsidized handsets are quickly giving way to mobile handset financing and leasing plans – forecasted to be worth $50 billion by 2017. While there’s a lot of good in this for carriers and customers, there’s also a significant amount of risk which, if not mitigated, can have a devastating impact on your bottom line.

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