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    Technology Services World Conference

    October 15-17 2018 | Las Vegas, NV

    As a proud partner of TSIA, OnProcess Technology is thrilled to invite you to this year’s Technology Services World conference in Las Vegas.

    • Keynotes by Influential Leaders- Learn new ways to design & deliver a customer experience that drives successful business outcomes
    • Sessions- Learn about the current trends in technology services
    • Network and Peer Vendors- Meet over 2,000 attendees from across the globe
    • New Technology Solutions- Browse the latest products, services and cloud solutions on the market today.


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    SIA Global Executive Summit

    April 15 – 17, 2018 | Las Vegas, NV

    OnProcess Technology will be attending and exhibiting at the Service Industry Association’s (SIA) annual executive summit that brings together service executives from around the world. OnProcess is a Silver Corporate Sponsor.


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    IBM Chief Data Officer Summit, Spring 2018

    May 1 – 2, 2018 | San Francisco, CA

    OnProcess Technology’s Dan Gettens, Chief Analytics Officer, will be will be a featured speaker at the IBM Chief Data Officer Strategy Summit taking place on May1 -2, 2018, San Francisco, in the ‘Making Data Pay – Cutting Costs and Boosting Revenue’ session 3A on May 1 at 2PM.


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    TSW Blending Service and Sales Motions

    May 7 – 9, 2018 | San Diego, CA

    OnProcess Technology will be an exhibiting sponsor at booth #7, and Sarah Hatfield, VP Product Management and Client Solutions, will be presenting ‘How a F500 Leader Used a Variable Field Labor Model to Render Exceptional Savings‘ on May, 8, 12:15PM – 12:55PM. This event is for those interested in technology products and their related services, produced by the Technology Services Industry Association (TSIA).


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    2018 Smarter Services Symposium

    September 17 – 19, 2018 | Chicago, IL

    OnProcess is proud to be a sponsor at The Service Council’s 2018 Smarter Services Symposium taking place on September 17 – 19, Chicago, IL.



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    Webinar: Introducing Dynamic Parts Planning

    Originally Recorded Wednesday, Sept. 27 | 11:00 AM EDT

    Traditional best practices for managing spare parts – using time-series algorithms combined with sales forecasting, seasonality and rules of thumb – don’t deliver the returns businesses need. They can even drive incremental costs into your business. But now you can change the planning equation with OnProcess Dynamic Parts Planning.

    In this 30 minute webcast, Sarah Hatfield, VP of Product Management, and Dan Gettens, Chief Analytics Officer, for OnProcess Technology will discuss:

    • What Dynamic Parts Planning Is
    • What It Does
    • Implications for Your Post-Sales Service Operations


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    Webinar: Applying Advanced Analytics to Enhance Service Supply Chain

    Originally Recorded Thu June 29 | 11:00 AM EDT

    Please join us for an informative 30 minute webinar.

    To effectively manage the complex, dynamic fluid environment that characterizes today’s post-sale supply chain, you need four things: deep visibility across the entire operation, the intelligence to predict changes so you can plan ahead, the ability to take actions that drive specific outcomes, and operations that can turn on a dime.

    In this webinar, you will learn about:

    • Propensity scoring
    • Dynamic returns
    • Operational segmentation analytics

    and how they fuel our managed services to deliver better outcomes for your business, fast.


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    Webinar: Practical Uses of Analytics for Managing Your Business

    Presented with The Monitoring Association (formerly CSAA)

    Recorded Thu, June 22, 2017

    How can analytics help you manage your business? Learn how they can help you deal with today’s top disruptors to monitoring companies, including changes in technology, failed installations, failed service events, changes in the competitive landscape, and customer dissatisfaction. In this webinar, we will review several uses of analytics, such as Voice of the Customer and Voice of the Process that, with some upfront planning, can be applied easily and quickly to diminish the impact of these issues. We will also review a few instances of advanced analytics including Voice of the Product for you to consider. You will leave with practical knowledge gained from the sharing and contrasting of CSAA members’ views of the top disruptors they face, as well as their current and planned level of adoption of analytics. Join Dan Gettens of OnProcess and Mary Jo Lakhal of West Safety Services for an educational experience you shouldn’t miss!

    View Recording>>

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    Webinar: Optimizing Warranty & Fraud Management

    Recorded Thu June 15, 2017

    Please join us for a live webcast to learn about the first real-time, end-to-end managed service for warranty and fraud management.

    Warranty registration processes are flawed. Warranty fraud is costly. No Trouble Found returns abound. Companies grapple with these issues without the end-to-end visibility that could address them and provide quantifiable improvement.

    In this 30 minute webcast, Sarah Hatfield, VP of Product Management for OnProcess Technology will discuss innovative ways to:

    • Accelerate claims processing and resolution
    • Drive revenue enablement & customer engagement
    • Prevent fraud
    • Reduce costs and recover losses


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    Webinar: How New IoT-Based Models Could Reduce Service Parts Inventory

    Originally Presented Wednesday, February 22, 2017 | 11 AM EST

    Presented by: Dan Gettens, Chief Analytics Officer, OnProcess Technology and Dr. Chris Caplice, Executive Director of MIT Center for Transportation and Logistics

    In this complimentary webinar, OnProcess and MIT will reveal how to transition from static to much more reliable and cost-effective dynamic spare parts inventory planning. Based on their new research about the impact of IoT data on machine failure predictability and inventory planning, they will explain how companies could reduce inventory while improving service levels and minimizing the amount of new product purchases needed to replenish inventory.

    REGISTER to View Recording>>


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    Webinar: How to Optimize Asset Recovery: New Industry Benchmarks and Best Practices

    Originally broadcast Wednesday, January 18, 2017

    Please join us for a live webinar to get the latest insights on Asset Recovery for large enterprises in Broadband, Technology, Medical Equipment and Wireless. In this 30 minute webcast, Dan Gettens, Chief Analytics Officer of OnProcess Technology will cover:

    • Benchmarking Methodology
    • Overview of Asset Recovery Benchmarks by Industry
    • Best Practices for Attaining World-Class Results

    Register to View Recording

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    Leveraging IoT Data for the Post-Sale Supply Chain

    Originally broadcast Wednesday, September 21, 2016

    Join us for a live webcast to learn about how the Internet of Things (IoT) represents a transformational opportunity for post-sales service operations. OnProcess’ Chief Analytics Officer, Dan Gettens, will present a fascinating overview on how to enhance post-sale services by tapping into machine data, including:

    • Post-Sales supply chain challenges
    • Example uses of IoT data to improve post-sales operations
    • A framework for IoT-driven analytics & actions
    • Suggested next steps for your business

    Register To View Recording

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    In-Depth Voice of the Customer

    Originally Broadcast April 27, 2016

    The third in a series of three webinars,  “In-Depth Voice of the Customer” will show how obtaining and utilizing the “voice of the customer” can drive significant improvements in post-sale service supply chain operations. Presented by Dan Gettens, Chief Analytics Officer.



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    Performance-Based Segmentation in the Service Supply Chain

    Originally Broadcast April 6, 2016

    The second in a series of three webinars,  “Performance-Based Segmentation in the Service Supply Chain” will show how segmentation can drive significant improvements in post-sale service supply chain operations. Presented by Dan Gettens, Chief Analytics Officer.



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    Overview of Predictive Analytics

    Originally Broadcast March 16, 2016

    The first in a series of three webinars,  “Overview of Predictive Analytics” will provide insights on the use of predictive analytics techniques to drive significant improvements in post-sale service supply chain operations. Presented by Dan Gettens, Chief Analytics Officer.