Reverse Logistics Association
February 6 – 8, 2018 | Las Vegas, NV
OnProcess Technology representatives will be attending this well-known event for Reverse Logistics executives and professionals worldwide.
Spare Parts Business Platform 2018
February 13 – 14, 2018 | Stockholm, Sweden
OnProcess is pleased to be a Thought Leadership Partner at this important event for spare parts operations professionals. Customer case studies will be presented and discussed at a focus session entitled “How 3 Leading Brands Transitioned to Digitally-Driven Supply Chains” on February 14th at noon, and we will be exhibiting and available for one-to-one meetings.
Warranty Chain Management Conference
March 6 – 8, 2018 | San Diego, CA
OnProcess Technology VP Sarah Hatfield will be speaking at this event for Warranty Chain Management Executives. Her presentation, part of the Claims Processing and Warranty Fraud track, will be on Wednesday, March 7, 2018 at 4:55PM local time, on the subject of The Dynamic Duo: How Data and Visibility Prevent Warranty Fraud and Mitigate Losses.
SIA Global Executive Summit
April 15 – 17, 2018 | Las Vegas, NV
OnProcess Technology will be attending and exhibiting at the Service Industry Association’s (SIA) annual executive summit that brings together service executives from around the World. OnProcess is a Silver Corporate Sponsor.
Field Service USA 2018
April 17 -20, 2018 | Palm Desert, CA
OnProcess Technology will be exhibiting at booth #209 and Sarah Hatfield, VP Product Management and Client Solutions, will be presenting ‘The Next Generation of Field Service Management: The On-Demand Model’ on April 19, 3:30PM. This event is for leaders in customer care, service and support.
TSW Blending Service and Sales Motions
May 7 – 9, 2018 | San Diego, CA
OnProcess will be an exhibiting sponsor at this important event for those interested in technology products and their related services, produced by the Technology Services Industry Association (TSIA).
Webinar: Introducing Dynamic Parts Planning
Originally Recorded Wednesday, Sept. 27 | 11:00 AM EDT
Traditional best practices for managing spare parts – using time-series algorithms combined with sales forecasting, seasonality and rules of thumb – don’t deliver the returns businesses need. They can even drive incremental costs into your business. But now you can change the planning equation with OnProcess Dynamic Parts Planning.
In this 30 minute webcast, Sarah Hatfield, VP of Product Management, and Dan Gettens, Chief Analytics Officer, for OnProcess Technology will discuss:
- What Dynamic Parts Planning Is
- What It Does
- Implications for Your Post-Sales Service Operations
Webinar: Applying Advanced Analytics to Enhance Service Supply Chain
Originally Recorded Thu June 29 | 11:00 AM EDT
Please join us for an informative 30 minute webinar.
To effectively manage the complex, dynamic fluid environment that characterizes today’s post-sale supply chain, you need four things: deep visibility across the entire operation, the intelligence to predict changes so you can plan ahead, the ability to take actions that drive specific outcomes, and operations that can turn on a dime.
In this webinar, you will learn about:
- Propensity scoring
- Dynamic returns
- Operational segmentation analytics
and how they fuel our managed services to deliver better outcomes for your business, fast.
Webinar: Practical Uses of Analytics for Managing Your Business
Presented with The Monitoring Association (formerly CSAA)
Recorded Thu, June 22, 2017
How can analytics help you manage your business? Learn how they can help you deal with today’s top disruptors to monitoring companies, including changes in technology, failed installations, failed service events, changes in the competitive landscape, and customer dissatisfaction. In this webinar, we will review several uses of analytics, such as Voice of the Customer and Voice of the Process that, with some upfront planning, can be applied easily and quickly to diminish the impact of these issues. We will also review a few instances of advanced analytics including Voice of the Product for you to consider. You will leave with practical knowledge gained from the sharing and contrasting of CSAA members’ views of the top disruptors they face, as well as their current and planned level of adoption of analytics. Join Dan Gettens of OnProcess and Mary Jo Lakhal of West Safety Services for an educational experience you shouldn’t miss!
Webinar: Optimizing Warranty & Fraud Management
Recorded Thu June 15, 2017
Please join us for a live webcast to learn about the first real-time, end-to-end managed service for warranty and fraud management.
Warranty registration processes are flawed. Warranty fraud is costly. No Trouble Found returns abound. Companies grapple with these issues without the end-to-end visibility that could address them and provide quantifiable improvement.
In this 30 minute webcast, Sarah Hatfield, VP of Product Management for OnProcess Technology will discuss innovative ways to:
- Accelerate claims processing and resolution
- Drive revenue enablement & customer engagement
- Prevent fraud
- Reduce costs and recover losses
Webinar: How New IoT-Based Models Could Reduce Service Parts Inventory
Originally Presented Wednesday, February 22, 2017 | 11 AM EST
Presented by: Dan Gettens, Chief Analytics Officer, OnProcess Technology and Dr. Chris Caplice, Executive Director of MIT Center for Transportation and Logistics
In this complimentary webinar, OnProcess and MIT will reveal how to transition from static to much more reliable and cost-effective dynamic spare parts inventory planning. Based on their new research about the impact of IoT data on machine failure predictability and inventory planning, they will explain how companies could reduce inventory while improving service levels and minimizing the amount of new product purchases needed to replenish inventory.
Webinar: How to Optimize Asset Recovery: New Industry Benchmarks and Best Practices
Originally broadcast Wednesday, January 18, 2017
Please join us for a live webinar to get the latest insights on Asset Recovery for large enterprises in Broadband, Technology, Medical Equipment and Wireless. In this 30 minute webcast, Dan Gettens, Chief Analytics Officer of OnProcess Technology will cover:
- Benchmarking Methodology
- Overview of Asset Recovery Benchmarks by Industry
- Best Practices for Attaining World-Class Results
Leveraging IoT Data for the Post-Sale Supply Chain
Originally broadcast Wednesday, September 21, 2016
Join us for a live webcast to learn about how the Internet of Things (IoT) represents a transformational opportunity for post-sales service operations. OnProcess’ Chief Analytics Officer, Dan Gettens, will present a fascinating overview on how to enhance post-sale services by tapping into machine data, including:
- Post-Sales supply chain challenges
- Example uses of IoT data to improve post-sales operations
- A framework for IoT-driven analytics & actions
- Suggested next steps for your business
In-Depth Voice of the Customer
Originally Broadcast April 27, 2016
The third in a series of three webinars, “In-Depth Voice of the Customer” will show how obtaining and utilizing the “voice of the customer” can drive significant improvements in post-sale service supply chain operations. Presented by Dan Gettens, Chief Analytics Officer.
Performance-Based Segmentation in the Service Supply Chain
Originally Broadcast April 6, 2016
The second in a series of three webinars, “Performance-Based Segmentation in the Service Supply Chain” will show how segmentation can drive significant improvements in post-sale service supply chain operations. Presented by Dan Gettens, Chief Analytics Officer.
Overview of Predictive Analytics
Originally Broadcast March 16, 2016
The first in a series of three webinars, “Overview of Predictive Analytics” will provide insights on the use of predictive analytics techniques to drive significant improvements in post-sale service supply chain operations. Presented by Dan Gettens, Chief Analytics Officer.