Knowledge Library
- CASE STUDIES
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Service Delivery: 14% CSAT Improvement
OnProcess Delivers 14% CSAT improvement through Service Delivery Process Optimization
Centralized Order Desk: $10M Savings
OnProcess Transforms Service Delivery, Saves Millions with Centralized Processes
Asset Recovery: 95% Recovery, 4x ROI
OnProcess Delivers Significant Cost Reductions With Best In Class Asset Recovery Program
Field Service & Supply Chain: $21M Savings
OnProcess Saves F500 OEM $21 Million through Service Delivery and Supply Chain Optimization
Inventory Management: $60M Savings
OnProcess Delivers $60 Million Cost Savings Through Inventory Optimization
Revenue Enablement
SAP Ariba commerce network connects more buyers and sellers - 42% increase in 1 year
Client Results
What is the Value of Optimizing your Post-sale Service Operations? OnProcess Technology has been helping…
Broadband Customer Support
Broadband Provider Delivers Fast, Superior Customer Care During New Billing System Rollout. Learn how OnProcess helped…
Rogers Wireless
Canada’s Top Wireless Provider Speeds Advance Exchange Returns, Projects $1M Savings in Replacement Costs. Learn…
95% Recovery Rate & Supply Chain Optimization
Technology Leader Drives Profitability with Record Asset Recovery and Cost Reductions. Learn how OnProcess enabled…
Service Fulfillment: Grayco Communications
Top-Performing Broadband Installer Cuts Dispatch Costs in Half, Focuses Resources on Core Business. Learn how OnProcess…
Service Fulfillment: HD Experts
Rapid Scaling and Expert Dispatching Help Installer Boost Efficiencies and Customer Satisfaction. Read how OnProcess…
Ciena
Enabling Operational Integration on a Global Scale. Read how OnProcess worked with clients Nortel and…
MSO Connected Home/Home Security Rollout
Rapidly and Successfully Roll-out and Scale New Service Products with OnProcess Managed Services. Read how…
Asset Recovery
Proactive Field Service Inventory Management To Reduce CapEx – Large NYSE-listed Medical Device Company. See…
- WHITE PAPERS
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Post-Sale Services Exposé: Dangers Are Lurking Below the Surface
If you think your post-sales services are running well, with just a few snafus here…
The Proactive Shift: Best Practices for Reducing Inbound Calls
What if you could reduce inbound calls, not by directing customers to chat or email…
How Artificial Intelligence Can Supercharge Your Post-Sale Supply Chain
How can you better understand the potential of AI in the post-sale supply chain?
Digital Transformation Primer for the Post-Sale Supply Chain
So what exactly is digital transformation? And how do you successfully address it in your…
Best Practices for Outcome-Based Pricing
How New Partner Model Can Deliver Wins to MSOs Outcome-based pricing models are incredibly appealing…
The New Durable Medical Equipment Market
How to Mitigate the Risks and Increase Your Rewards The medical equipment landscape is changing,…
How to Optimize Asset Recovery
New Industry Benchmarks and Best Practices. When it comes to optimizing asset recovery, industry benchmarks…
Leveraging IoT Data for the Post-Sale Supply Chain
A Framework for Connected Product Analytics & Actions. The rapidly expanding world of connected devices…
Best Practices for Optimizing the Customer Sales-to-Connect Journey
Selling and connecting customers to the broadband and wireless products and services they purchase should…
Mobile Handset Financing and Leasing White Paper
The days of subsidized handsets are quickly giving way to mobile handset financing and leasing…
Truck Roll Reduction
Using Advanced Analytics and Innovative Resolution Techniques to Reduce Truck Rolls and Related Support Costs.…
- RESEARCH
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The Service Council – Third-Party Field Service Teams: A Look at the Workforce of the Future
76% of service organizations rely on third-parties for the completion of some service work.
SCMR: Making The Case
Report from Supply Chain Management Review: Making the Case for Outsourced Services in Post-Sale Supply…
Why the CFO Cares about Post-Sales Service
In this study of the importance of companies' post-sales service processes, finance executives comment on…
HfS SCM As-a-Service Blueprint Report 2016
OnProcess Technology named in HfS 'Winner's Circle' in this latest report on SCM as-a-service. …
Everest Aftersale Report
Aftersales services BPO: Tapping into the Strategic Value of Service After the Sale Download the…
HfS Blueprint Report
Supply Chain Management BPO Excerpt for On Process Technology Download the Research Study
Everest Group PEAK Matrix for SCM BPO
Everest Group PEAK Matrix™ for Supply Chain Management (SCM) BPO Download the Research Study
- COLLATERAL
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Data Center Moves
What would in mean to you to have globally consistent processes? What if you had…
OPTech Field Service Management
Introducing the Next Generation of Field Service Management: OPTech New On-Demand Digital Marketplace Slashes Costs,…
Transportation Order Management
Streamlined Transportation Order Management Minimizes Costs and Speeds Time-to-Revenue
Proactive Plant and Home Maintenance
Proactive Plant and Home Maintenance Keeps Broadband Networks Healthy, Customers Happy
Triage/Customer Support for Broadband Providers
Intelligent Triage Services Speed Broadband Repairs and Slash Costs
Triage/Customer Support for Medical & Technology OEMs
Intelligent Triage Services Speed Repairs and Slash Costs
Technician & Parts Dispatch
Turn Dispatch Processes into Brand-Boosting, Cost-Saving Service Events
OnProcess Onboarding Service
Transforms customer onboarding, bringing clarity to you and your customers and eliminating key problems that…
Dynamic Asset Recovery Service
Make Asset Recovery as Dynamic as Your Business - Get the Right Products Back When…
ByBox and OnProcess
Superior, Low-Cost Field Service Dispatch & Return ByBox and OnProcess Partnership aimed at accelerating field…
Hospitality Facilities Management
Alleviate food equipment problems, improve repairs and accelerate service events.
Dynamic Parts Planning
Revolutionizing Inventory Management: Dynamic Parts Planning safely reduces stock by up to 10%
Advanced Analytics-Powered Services Drive Greater Savings and Targeted Outcomes, Fast
To effectively manage your service supply chain, you need four things: deep visibility across the…
Warranty & Fraud Management
Remove your warranty management burden, mitigate fraud risk & save substantial money & time
Monetize Used Devices with OnProcess iPhone Unlock Program
Significantly Reduce CapEx OnProcess dramatically increases your number of unlocked iPhones, often by up to…
CFOs Set Their Sights on Post-Sales Service
Recent research shows that CFOs are seeking better visibility into post-sales service to bring it…
Why the CFO Cares about Post-Sales Service
In this study of the importance of companies' post-sales service processes, finance executives comment on…
OnProcess Corporate Overview
All you’d want to know about OnProcess at a first glance. Download our Corporate Overview
OPTvision Data Sheet
Read how OnProcess Managed Services Powered by OPTvision℠ optimizes post-sale supply chain outcomes with end-to-end…
Manufacturing Data Sheet
Read how OnProcess can help optimize supply chain processes and reduce costs for manufacturers of…
Mobile Data Sheet
Read how OnProcess can help streamline onboarding, minimize remorse returns and accelerate advanced exchange and…
Technology Data Sheet
Read how OnProcess can help you boost profitability, SLA meet rates and customer satisfaction. Download…
Medical Data Sheet
Read how OnProcess is helping medical equipment companies increase supply chain profitability and visibility in…
Logistics Data Sheet
Read how OnProcess can help you improve on-time deliveries, reduce costs and speed revenue recognition.…
Broadband Data Sheet
Read how OnProcess is helping MSOs accelerate service delivery, improve customer satisfaction and reduce churn,…
Analytics-Based Managed Services Improve Product Companies’ Post-Sales Supply Chain
An interview with OnProcess Technology CEO Mike Wooden, entitled “Analytics-Based Managed Services Improve Product Companies’…
Mobile Reverse Logistics Data Sheet
See how OnProcess helps Mobile carriers get faster, more complete recovery of handsets in the…
Home Health Equipment Data Sheet
Improve installation rates and cut operational costs, while improving the customer experience. Read how OnProcess…
IoT-Enabled Analytics Data Sheet
Optimizing the Service Supply Chain with IoT-Enabled Analytics. Putting IoT data to work for you. Download…
- WEBINAR
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Webinar: Introducing Dynamic Parts Planning
Originally Recorded Wednesday, Sept. 27 | 11:00 AM EDT Traditional best practices for managing spare…
Webinar: Applying Advanced Analytics to Enhance Service Supply Chain
Originally Recorded Thu June 29 | 11:00 AM EDT Please join us for an informative…
Webinar: Practical Uses of Analytics for Managing Your Business
Presented with The Monitoring Association (formerly CSAA) Recorded Thu, June 22, 2017 How can analytics…
Webinar: Optimizing Warranty & Fraud Management
Recorded Thu June 15, 2017 Please join us for a live webcast to learn about…
Webinar: How New IoT-Based Models Could Reduce Service Parts Inventory
Originally Presented Wednesday, February 22, 2017 | 11 AM EST Presented by: Dan Gettens, Chief Analytics…
Webinar: How to Optimize Asset Recovery: New Industry Benchmarks and Best Practices
Originally broadcast Wednesday, January 18, 2017 Please join us for a live webinar to get…
Leveraging IoT Data for the Post-Sale Supply Chain
Originally broadcast Wednesday, September 21, 2016 Join us for a live webcast to learn about…
In-Depth Voice of the Customer
Originally Broadcast April 27, 2016 The third in a series of three webinars, “In-Depth Voice of…
Performance-Based Segmentation in the Service Supply Chain
Originally Broadcast April 6, 2016 The second in a series of three webinars, “Performance-Based Segmentation in…
Overview of Predictive Analytics
Originally Broadcast March 16, 2016 The first in a series of three webinars, "Overview of…
Webcast Recording: OnProcess Managed Services Powered by OPTvision℠
Originally broadcast February 24, 2016 - 11AM EST Optimizing post-sale services with real-time, end-to-end visibility…
Managing Aftersales Services Supply Chain Complexities
Originally broadcast June 17, 2015 - 11 AM EDT Tapping into the Strategic Value of…
- VIDEOS
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OnProcess Technology optimizes the service value chain
OnProcess Technology optimizes the service value chain, through the use of artificial intelligence, automation, and…
Five Ways to Radically Improve Cost To Serve
Mike Wooden, CEO of OnProcess Technology, presents the Five Ways to Radically Improve Cost to…
OnProcess Control Tower At a Glance HD
Quick explanation of control tower and its application to service supply chain optimization
Linking Analytics to Post Sales Success
OnProcess' Chief Research Officer describes how predictive analytics can drive significant, tangible improvements in customer…
Come Grow With Us – Careers at OnProcess Technology
Learn about working at OnProcess Technology, with locations in the USA, Europe and Asia, with…
Services for Broadband, Cable & Wireless MSOs
OnProcess Technology works with leading Broadband, Cable and Wireless providers. to improve their post-sales service…
OnProcess Technology’s Service Supply Chain Optimization
Understand the basic end-to-end benefits of SSCO
