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The Service Council – Third-Party Field Service Teams: A Look at the Workforce of the Future

76% of service organizations rely on third-parties for the completion of some service work.

SCMR: Making The Case

Report from Supply Chain Management Review: Making the Case for Outsourced Services in Post-Sale Supply…

Why the CFO Cares about Post-Sales Service

In this study of the importance of companies' post-sales service processes, finance executives comment on…

HfS SCM As-a-Service Blueprint Report 2016

OnProcess Technology named in HfS  'Winner's Circle' in this latest report on SCM as-a-service.  …

Everest Aftersale Report

Aftersales services BPO: Tapping into the Strategic Value of Service After the Sale Download the…

HfS Blueprint Report

Supply Chain Management BPO Excerpt for On Process Technology Download the Research Study

Everest Group PEAK Matrix for SCM BPO

Everest Group PEAK Matrix™ for Supply Chain Management (SCM) BPO Download the Research Study

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