News

CHICAGO SEPTEMBER 16, 2019 OnProcess Technology, a global leader in service optimization, and MachineShop, a leader in managing the connected product value chain, will be leading a roundtable at the Service Council’s 2019 Smarter Services Symposium. The roundtable titled “Using IoT Data to Drive Improved Outcomes” will be jointly facilitated by Michael Campbell, Chief Executive Officer ...

OnProcess Technology, a global leader in service optimization, today announced a joint solution in partnership with edge computing pioneer MachineShop. Together, OnProcess and MachineShop are transforming field service from reactive to proactive, and beyond, with their Connected Field Service solution.

Ashland, MA, October 25, 2018 – OnProcess Technology, a global pioneer in service value chain optimization, today announced OPTimize, a digital transformation service leveraging predictive analytics to improve post-sale business outcomes. Building upon OnProcess’ domain, AI and automation expertise, OPTimize enables businesses to drive unparalleled gains in service revenue, cost savings and customer experience.

Ashland, MA, October 9, 2018 – OnProcess Technology, a global pioneer in service value chain optimization, today announced it has been named a Great Supply Chain Partner by the readers of SupplyChainBrain. The award comes on the heels of OnProcess’ Golden Bridge Innovation of the Year award for OPTech Field Service Management, the industry’s first ...

Recognized for delivering industry’s first Uber-like labor model for optimizing field service management    Ashland, MA, October 3, 2018 – OnProcess Technology, a global pioneer in service value chain optimization, today announced that its OPTech Field Service Management service has earned the coveted Golden Bridge Silver Award for Innovation of the Year. OPTech is the industry’s ...

Recognized for transforming Elekta’s global spare parts order management, saving millions of dollars and boosting customer service Ashland, MA, June 26, 2018 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has been named to the exclusive 2018 Supply & Demand Chain Executive Top 100, an annual award ...

Ashland, MA, May 1, 2018 – OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured speaker at Technology Services World in San Diego, CA, taking place May 7-9, 2018. Sarah Hatfield, the company’s VP of Product Management and Client Solutions, will discuss how a Fortune 500 company used ...

Ashland, MA, April 24, 2018 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced that Chris Rezendes has joined the company as Chief Revenue Officer. Mr. Rezendes is responsible for expanding OnProcess’ U.S. business to new clients and extending existing engagements. OnProcess’ U.S. clients include industry leaders such as ...

Ashland, MA, April 17, 2018 – OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured speaker at HardwareCon ’18, taking place April 19-20 in San Jose, CA. Mike Miller, the company’s VP Account Management, will discuss how IoT and analytics are changing the customer service landscape and ushering ...

Ashland, MA, April 12, 2018 – OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured speaker at Field Service USA ‘18 in Palm Desert, CA, taking place April 17-20, 2018. Sarah Hatfield, the company’s VP of Product Management and Client Solutions, will unveil OPTech Field Service Management, its ...

Optimizes Service Delivery for Field Operations, Rendering Huge Savings and Boosting Service Quality Ashland, MA, April 10, 2018 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today launched OPTech Field Service Management  a breakthrough field service management solution that eliminates the industry’s inherently heavy fixed costs while delivering top-quality service. Featuring ...

Ashland, MA, March 13, 2017 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has won the silver award for Customer Service Outsourcing Provider of the Year in the 2018 Stevie Awards for Sales & Customer Service. This marks the second year in a row that OnProcess was ...

Ashland, MA, March 6, 2018 – OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured speaker at Warranty Chain Management Conference, March 6-8, 2018 in San Diego, CA. Sarah Hatfield, the company’s VP of Product Management and Client Solutions, will discuss best practices for reducing warranty fraud and ...

Ashland, MA, February 20, 2018 – OnProcess Technology, a global pioneer in service supply chain management and optimization, closed 2017 with key customer wins in every vertical, geography and service offering and an array of service innovations, helping businesses achieve aggressive improvements in customer experience, cost reductions and revenue recognition. “There’s enormous pressure on businesses to ...

Ashland, MA, February 6, 2018 – OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured speaker at Spare Parts Business Platform in Stockholm, Sweden, taking place February 13-14, 2018. The company will showcase three success stories of global brands that transformed their traditional operations into streamlined, digitally-driven supply ...

OnProcess Technology, a global pioneer in service supply chain management and optimization, was named a market visionary and ‘major contender’ in the Everest Group’s 2018 Supply Chain Management (SCM) Service Providers Landscape with PEAK Matrix Assessment. The company, which continues to dominate the high-tech and telecom markets, was recognized for its robust and innovative ...

OnProcess Technology has been named Healthcare Tech Outlook’s “2017 Top 10 Healthcare Supply Chain Management Solutions Provider.” The managed services company was recognized for the innovative way it uses digital transformation to help healthcare OEMs maximize uptime of on-site equipment while slashing inefficiencies and costs.

OnProcess Technology has earned the One Planet Bronze Award for “Innovative Service of the Year” for its Dynamic Parts Planning Service. The service is the industry’s first IoT data-driven offering to predict spare parts demand. It enables companies to safely cut inventory by six to 10 percent, saving millions of dollars in carrying costs while ...

OnProcess Technology and Elekta Discuss Digitizing Service Supply Chains at Field Service Europe ’17

Ashland, MA, October 17, 2017 – OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured speaker at Technology Services World (TSW), taking place October 23-25, 2017 in Las Vegas. Sarah Hatfield, the company’s VP of Product Management, and Jeffrey Larson, VP of Account Management, will discuss best practices ...

OnProcess Technology, a global pioneer in service supply chain management and optimization, and ByBox, global innovator in supply chain technology, today announced a new partnership aimed at accelerating field service while significantly reducing parts dispatch and return costs. As part of the agreement, OnProcess will offer global, multi-lingual day-of job operational support for ByBox Stockonnect™ ...

OnProcess Technology has earned the prestigious Golden Bridge Bronze Award for Best New Service for its Dynamic Parts Planning Service. The service, which OnProcess announced publicly last week, is the industry’s first IoT data-driven offering to predict spare parts demand. It enables companies to safely cut inventory by six to 10 percent, saving millions of ...

OnProcess Technology unveiled its Dynamic Parts Planning Service, the industry’s first IoT data-driven offering that predicts spare parts demand. By feeding historic and real-time machine signal data into its proprietary OPTvision microanalytics and visibility platform, OnProcess determines what parts will be needed and when they will be needed. The new service makes it easy for ...

OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has been listed as a sample vendor in Gartner’s “Hype Cycle for Supply Chain Strategy 2017.”1 The report points to the importance of supply chain visibility (SCV), which is also a fundamental component of OnProcess’ post-sale managed services.

Drives Highly Targeted Planning, Rapid Execution and Increased Client Profits through Intelligent, Dynamic Supply Chain Operations   Ashland, MA, June 27, 2017 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has extended its award-winning managed services with propensity scoring, dynamic returns and operational segmentation analytics. By building these ...

OnProcess Technology has been named to the exclusive 2017 Supply & Demand Chain Executive Top 100, an annual award showcasing supply chain projects that have delivered significant business impact. OnProcess was recognized for transforming a Fortune 500 communications client’s global asset recovery, saving them more than $60M annually in new inventory CapEx, while delivering 95% ...

Accelerates Claims Process, Cuts Fraud and Inventory Costs for Global Clients, Including HPE Ashland, MA, June 13, 2017 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced the industry’s first end-to-end managed service for warranty and fraud management. Using its proprietary microanalytics and real-time visibility platform, OPTvision, the company accelerates ...

OnProcess Technology CEO to Fight Cancer at Haymakers for Hope Boxing Event in Boston

OnProcess Technology announced that its CEO, Mike Wooden, has been named a 2017 Stevie Award Executive of the Year by American Business Awards. Wooden was honored with the bronze award in the Business and Professional Services category, for expanding OnProcess’ leadership as a managed services provider for complex, global post-sale supply chains.

OnProcess Technology will be a featured panelist at Technology Services World (TSW), taking place May 1 – 3, 2017 in San Diego, CA

OnProcess Technology announced a technology alliance with ServiceMax, a GE Digital company and the leader in cloud-based field service management. OnProcess, which is ServiceMax’s only managed services provider partner, will help enterprises fully leverage ServiceMax capabilities so they can gain optimal efficiencies and customer satisfaction improvements, and drive much greater cost savings throughout their post-sale ...

Ashland, MA, April 13, 2017 – OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured moderator at Field Service USA, taking place April 18-21, 2017 in Palm Springs, CA. Jim Flinton, the company’s VP, High-Tech and Medical Device Division, will lead roundtables on how analytics can be used to ...

Named ‘Major Contender,’ OnProcess Dominates Large Outsourcers in Americas Market Ashland, MA, April 11, 2017 – OnProcess Technology, a global pioneer in service supply chain management and optimization, was named a ‘major contender’ in the Everest Group’s 2017 Supply Chain Management (SCM) Service Providers Landscape with PEAK Matrix Assessment. The company, which had the largest share ...

OnProcess Technology announced it has won the silver award for Customer Service Outsourcing Provider of the Year in the 11th annual Stevie Awards for Sales & Customer Service. OnProcess was recognized for delivering excellent customer experience while boosting its global clients’ Service Level Agreement meet-rates and decreasing their operating costs. More than 2,300 nominations from organizations ...

Ashland, MA, February 22, 2017 – OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured moderator at Field Service Medical, taking place February 27 – March 1, 2017, in San Diego, CA. Michael Prokopis, VP Strategy and Innovation for the company, will lead a roundtable on the challenges, ...

Medical, Wireless and Technology Businesses Lead the Charge, New OPTvisionSM Analytics-Based Services Premiere ASHLAND, MA – February 8, 2017 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today reported strong 2016 results, including double-digit year-over-year (YoY) growth in wireless, technology and medical revenues. The company attributes these results, as well as recognition ...

OnProcess Technology will be a featured speaker at IoT Evolution Expo, taking place February 7-10, 2017, at Greater Ft. Lauderdale/Broward County Convention Center, Florida. Dan Gettens, OnProcess’ Chief Analytics Officer, will discuss how predictive and prescriptive analytics can be used as part of a comprehensive ‘next-issue avoidance’ strategy to minimize connected-product failures, improve ongoing product ...

Ashland, MA, February 2, 2017 – OnProcess Technology will be a featured speaker at Spare Parts Business Platform 2017, taking place February 7-8, 2017, in Stockholm, Sweden. Oliver Lemanski, General Manager, EMEA, OnProcess Technology, will discuss how to leverage the latest analytics, data and technology advances to make smarter, more impactful inventory decisions.

OnProcess Technology revealed that using Internet of Things (IoT) data to predict machine failures could reduce costly spare parts inventory stock by up to 10%, according to joint research with the Massachusetts Institute of Technology’s (MIT) Center for Transportation & Logistics (CTL).

Ashland, MA, January 4, 2017 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced that Karen Kosh, its VP of Broadband and Mobility, will be speaking at Parks Associates’ CONNECTIONS™ Summit at CES® 2017, taking place January 5 in Las Vegas. Kosh will participate in the session “IoT: Support ...

OnProcess Technology has been selected as one of the 50 Best Workplaces of the Year by The Silicon Review, a business and technology magazine for decision makers and enterprise IT.

OnProcess Technology unveiled new asset recovery benchmarks for technology and medical device OEMs and wireless and broadband service providers. The company’s benchmarks for recovery rate, return velocity and days of inventory are based on more than 6.5 million transactions conducted on behalf of global leaders. OnProcess also detailed more than a dozen best practices for ...

OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has won multiple ‘Best in Biz 2016’ awards.

OnProcess Technology will be a featured speaker at Internet of Things Expo, taking place November 1 – 3, 2016 in Santa Clara, California. Dan Gettens, OnProcess’ Chief Analytics Officer, will discuss how Internet of Things (IoT) data can be leveraged to predict product failures, improve uptime and slash costly inventory stock.

OnProcess Technology will be a featured speaker at Copperberg Aftermarket Business Platform 2016, taking place October 19 – 21, 2016 in Wiesbaden, Germany. Oliver Lemanski, OnProcess’ general manager of EMEA, will discuss how IoT data can be leveraged to reduce cost to serve and improve customer satisfaction.

OnProcess Technology has been selected for Gartner, Inc.’s “Cool Vendors in Asia/Pacific, 2016” listing, for its India operations. This follows on the heels of OnProcess being named a “Cool Vendor in Supply Chain Services, 2016”1 by Gartner for using innovative technology and specialized expertise that helps supply chain organizations address important needs such as delivering ...

Ashland, MA, September 21, 2016 – OnProcess Technology will be a featured speaker at Managed Services World Congress, taking place September 27 – 28, 2016 in London, UK. Buddie Ceronie, the company’s VP of Business Development, EMEA, will discuss how businesses can leverage the Internet of Things to dramatically boost efficiencies, drive profits and improve ...

Supply Chain Pioneer will Explore Using Advanced Analytics to Improve Customer Experience and Reduce Business Costs Ashland, MA, September 15, 2016 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced that its Chief Analytics Officer, Dan Gettens, will be a featured speaker at the IBM Chief Data Officer Strategy Summit, ...

Ashland, MA, September 13, 2016 – OnProcess Technology today announced a live webcast, “Leveraging IoT Data for the Post-Sale Supply Chain,” taking place September 21, 2016 at 11:00-11:30am EDT. To register for the complimentary webinar, presented by Dan Gettens, OnProcess’ Chief Analytics Officer, click here.

OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has been named one of CIOReview’s “20 Most Promising Supply Chain Solution Providers” for the second consecutive year. OnProcess was recognized for being the only managed services provider specializing in the post-sale supply chain and leveraging powerful predictive analysts and ...

OnProcess Technology CEO, Mike Wooden, will be a featured speaker at Supply Chain Technology Conference & Expo (SCTECH) taking place July 19 – 21, 2016 in Chicago, IL. Wooden will discuss how companies can save millions of dollars in their post-sale supply chain by leveraging real-time visibility and predictive analytics to drive improvements.

OnProcess Technology has been named to the exclusive 2016 Supply & Demand Chain Executive Top 100, an annual award showcasing supply chain projects that have delivered significant business impact. OnProcess was recognized for optimizing a Fortune 500 technology client’s global asset recovery, saving them more than $3.6M annually in inventory and labor, while improving their ...

OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced results of a joint research project with the Massachusetts Institute of Technology (MIT) Supply Chain Management (SCM) Program, which found that by using Internet of Things (IoT) data to predict machine failures, companies can reduce costly inventory stock while improving their ...

OnProcess Technology today announced that Dan Gettens, the company’s Chief Analytics Officer, will be a featured speaker at the Electronic Security Expo (ESX), taking place June 8- 10, 2016 in Fort Worth, TX. Gettens will be on the panel “Big Data – The New Gold Standard.”

ASHLAND, MA – May 17, 2016 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced that Karen Kosh, its VP of Broadband & Mobility Business, will be a featured speaker at Parks Associates’ CONNECTIONSTM: The Premier Connected Home Conference, taking place May 24-26, 2016 in San Francisco, CA. Kosh ...

Supply Chain Pioneer will Discuss Best Practices and Predictive Analytics Strategies that can Radically Improve Outcomes  ASHLAND, MA – May 10, 2016 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it will present a session on how businesses can save millions of dollars by optimizing the post-sale supply chain ...

Companies Will Reveal How They Created a Shared Risk/Reward, Level 4 Partnership  ASHLAND, MA – April 28, 2016 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it is teaming with Cisco to present a joint session on outcome-based partnerships at Technology Services World 2016 (TSW), taking place May 2 ...

ASHLAND, MA – April 26, 2016 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has been named to the “Cool Vendors in Supply Chain Services, 2016” listing by Gartner, Inc. OnProcess was one of five vendors selected for using innovative technology and specialized expertise to help supply ...

Majority of Financial Executives Believe Optimizing Post-Sales Service Can Reduce Costs and Improve Customer Satisfaction ASHLAND, MA – April 20, 2016 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today released the results of a new survey that shows CFOs view post-sales service as critical to profitability and business growth, ...

OnProcess Technology will be leading a discussion about the pros and cons of various field dispatching models at Field Service USA, taking place April 25 – 28, 2016 in Palm Desert, CA.

Recognized for redefining the delivery of post-sale services, innovating advanced control tower technology and using actionable analytics to boost client outcomes ASHLAND, MA – April 6, 2016 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has been named to the “Winner’s Circle” in HfS Research’s 2016 Supply Chain ...

Post-Sale Supply Chain Management Pioneer will Show Analytics in Action using OPTvisionSM, Industry’s Only Real-Time Visibility and Analytics Platform ASHLAND, MA – March 7, 2016 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it will be leading a discussion about the impact of machine analytics on device uptime ...

New Facilities, Strategic Investments Support Double-Digit YoY Growth in Medical, Broadband and Technology Businesses ASHLAND, MA – March 1, 2016 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today reported strong 2015 results, including double-digit (YoY) growth in broadband, technology and medical revenues, and a 57% percent increase in service fulfillment engagements. The ...

OnProcess to Provide Reverse Logistics and other Managed Services to Westcon-Comstor Customers.OnProcess to Provide Reverse Logistics and other Managed Services to Westcon-Comstor Customers ASHLAND, MA – February 23, 2016 – OnProcess Technology announced it has entered into a global partnership with Westcon-Comstor, a value-added technology distributor of category-leading solutions in security, collaboration, networking and data ...

OPTvision is the industry’s only control tower solution that combines real-time, end-to-end visibility with advanced micro-analytics-driven alerts that continually run in the background, enabling significant improvements in client revenue, cost-to-serve and customer satisfaction

ASHLAND, MA – November 17, 2015 – OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has been named the technical support provider for Olympusat’s new VEMOX OTT solution, which will be available soon through Olympusat’s affiliates. OnProcess was chosen for its broadband customer service and technical operations support ...

OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has been named one of CIOReview’s “20 Most Promising Supply Chain Solution Providers.” OnProcess was chosen for the unique way it leverages technology and analytics to help clients reduce cost-to-serve, increase revenue and improve customer satisfaction in the post-sale supply ...

OnProcess Technology Appoints Michael Stann as EVP, Global Operations for Fast-Growing Service Supply Chain Pioneer

OnProcess Technology, a global pioneer in service supply chain management (SCM) and optimization, today announced that Oliver Lemanski has joined the company as General Manager, EMEA.

Supply Chain Services Pioneer Joins MIT and Industry Leaders to Drive Market Innovation

Industry Veteran Proven at Growing Client-Focused Services Organizations

OnProcess Maximizes Immediate Savings and Delivers Significant ROI for Customers of Ariba Spend Visibility, Sourcing and Contract Management Solutions

OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has been named to the 2015 Supply & Demand Chain Executive Top 100

OnProcess Technology Extends North America Footprint to Maine

OnProcess Technology Reports Strong 2014 as Demand for Post-Sales Supply Chain Services Accelerates

Named ‘Major Contender,’ Noted for Service Supply Chain Expertise and Advanced Technology

OnProcess Technology Expands Executive Leadership Team

OnProcess Technology CEO Ed Barry yesterday announced both an expansion and an acquisition plan, in a press conference held in Kolkata, India on September 22nd. Details on the announcement were soon appearing in both India-based publications as well as general global business press.