Revenue Enablement

Increase Order Completions, Speed Time-To-Revenue and Improve Customer Satisfaction

Sales organizations are often challenged with breakage points in the order management process. Did you know that in about 20 percent of cases, revenue is never recognized?

Wouldn’t it be great if closing a sale meant guaranteed revenue?

Complex sales order management processes create breakage points in the sales-to-revenue journey. Sometimes customer order information is inaccurate or incomplete. Other times promotions aren’t updated in back-end billing systems. Or vendors can’t get on-site to install products fast enough, causing customers to lose interest and churn. As a result, time-to-revenue is often delayed.

OnProcess Technology takes a proactive approach to sales order management, we identify orders that have a high propensity to fail and take steps to avoid the problems. Underlying everything is OPTvision℠ OnProcess’ proprietary real-time visibility and microanalytics control tower, which aggregates wide-ranging, order-related data, escalates issues as they occur and delivers outcome-changing insights.

All this enables us to optimize order accuracy and processing, quickly resolve outstanding breakages, improve customer onboarding and complete more installations.

Service Solutions

Sales Order

Help Desk

Connect

Breakage

Customer Onboarding

Schedule

Assurance

Customer Entitlement

Order

Fulfillment

Activation, Provisioning &

Site Validation

Order Fallout Resolution

Manage Failed Orders and Exceptions

Self-install

Customer

Support

Failed Orders

Installation Management

Customer

Education

Customer

Satisfaction

Survey

Transportation Order Management

Advantages

Speed Time-to-Revenue | Increase Order Completions and Revenue | Cut Costs | Streamline Order Management | Improve Customer Satisfaction | Reduce Churn | Increase Cross Selling

Contact us to Learn More

A client who had a 27 percent installation failure rate was able to reduce it by seven points. This increased their revenue by $22 million.

Learn how you can optimize the customer sales-to-connect journey

Read the Whitepaper

Revenue Enablement data sheet

Download the Data Sheet