Increase Order Completions, Speed Time-To-Revenue and Improve Customer Satisfaction
Sales organizations are often challenged with breakage points in the order management process. Did you know that in about 20 percent of cases, revenue is never recognized?
Wouldn’t it be great if closing a sale meant guaranteed revenue?
Complex sales order management processes create breakage points in the sales-to-revenue journey. Sometimes customer order information is inaccurate or incomplete. Other times promotions aren’t updated in back-end billing systems. Or vendors can’t get on-site to install products fast enough, causing customers to lose interest and churn. As a result, time-to-revenue is often delayed.
OnProcess Technology takes a proactive approach to sales order management, we identify orders that have a high propensity to fail and take steps to avoid the problems. Underlying everything is OPTvision℠ OnProcess’ proprietary real-time visibility and microanalytics control tower, which aggregates wide-ranging, order-related data, escalates issues as they occur and delivers outcome-changing insights.
All this enables us to optimize order accuracy and processing, quickly resolve outstanding breakages, improve customer onboarding and complete more installations.
Activation, Provisioning &
Order Fallout Resolution
Manage Failed Orders and Exceptions
Transportation Order Management
A client who had a 27 percent installation failure rate was able to reduce it by seven points. This increased their revenue by $22 million.