Business processing as a service
Your business’s success depends on smooth and efficient post-sales processes. We specialize in developing, executing and managing these business processes on your behalf, and underpin them with our cloud-based technology platform. It’s called business processing as a service (BPaaS), and we do it all from our global service centers, from order fulfillment and customer support, right through to asset recovery.
Key service areas
We proactively reach out to your customers to fix broken orders, assist with product/account activation and educate customers. This helps us minimize remorse returns and drive cross-selling.
We improve the customer experience at every point of interaction, achieving more first-contact resolutions, and saving higher-value tech support resources for escalations. We cover all the bases – from managing entitlement, to using remote monitoring and machine enabled analytics to provide proactive and preventive support.
We manage the dispatch of parts and technicians to optimise service networks and inventory, and rapidly close out service events, meet SLAs, and improve customer satisfaction ratings.
We facilitate, track and expedite the return and replacement of assets from the field or
customer, and the movement of defective parts through the repair channel and into inventory.
Transportation Order Management
We manage everything – your transportation logistics helpdesk, shipment transportation and dispatch, tracking in transit, carrier onboarding and invoicing and customer billing.