Managed Services

Our managed services

Turbo-charge your service supply chain by outsourcing it ‘as-a-Service’

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Business processing as a service

Your business’s success depends on smooth and efficient post-sales processes. We specialize in developing, executing and managing these business processes on your behalf, and underpin them with our cloud-based technology platform. It’s called business processing as a service (BPaaS), and we do it all from our global service centers, from order fulfillment and customer support, right through to asset recovery.

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Key service areas

Revenue Enablement

We proactively reach out to your customers to fix broken orders, assist with product/account activation and educate customers. This helps us minimize remorse returns and drive cross-selling.

Remote Triage

We improve the customer experience at every point of interaction, achieving more first-contact resolutions, and saving higher-value tech support resources for escalations. We cover all the bases – from managing entitlement, to using remote monitoring and machine enabled analytics to provide proactive and preventive support.

Service Fulfillment

We manage the dispatch of parts and technicians to optimise service networks and inventory, and rapidly close out service events, meet SLAs, and improve customer satisfaction ratings.

Reverse Logistics

We facilitate, track and expedite the return and replacement of assets from the field or
customer, and the movement of defective parts through the repair channel and into inventory.

Transportation Order Management

We manage everything – your transportation logistics helpdesk, shipment transportation and dispatch, tracking in transit, carrier onboarding and invoicing and customer billing.

OnProcess quickly transformed a global, fragmented and highly complex order management system into a centralized, streamlined program that improves customer experience while saving us money Bridie Norman, VP Elekta Logistics Platform, Elekta

Our platform

Our cloud-based platform is called OnProcess Agora(™) and is the technology that powers everything we do. It’s part data factory, part AI engine and part application and communication platform. It helps us make better decisions and automate processes, and drives efficient customer communications at every point, and it provides you with visibility every step of the way. See what it can do for you.

Take a look

OnProcess in action

See how we helped a Fortune 500 technology business—which specializes in physical, cloud-enabled and mobile-ready infrastructure—realize significant cost savings and tackle a huge recovery program against an aggressive timeline.

Read the case study

95% Recovery

in 60 days

4× Return on Investment

$2.1m Cost Avoidance

for Asset Recovery Team

$1.5m Recovery

in 60 days

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