Aftersales services BPO: Tapping into the Strategic Value of Service After the Sale
A new research report, authored by Everest Group VP Katrina Menzigian and Senior Analyst Dhananjai Gaur, describes in data-supported detail the value and opportunity of aftersales service excellence in achieving competitive advantage.
Download the research paper, and learn:
- The market opportunity for aftersales services in SCM BPO
- The latest trends in the segment
- The four key components in the aftersales services BPO value proposition
- The characteristics to look for in choosing an aftersales services partner
You can download a PDF copy of the report by filling out the form on the right.