OnProcess for Computing and Storage

Balance customer service with cost savings

Cloud storage, PaaS and SaaS providers require a robust infrastructure capable of providing always-on service — so customers will continue subscribing for their products.

We help businesses like yours streamline and optimize their operations, so they can intelligently preempt service events, improve digital services and reduce unwanted downtime.

Stylized image of computer servers

We understand your challenges

You need to reduce your cost to serve — without impacting the quality of your service

You need to effectively manage the maintenance of your on-prem systems so you can deliver the always-on connectivity and service customers expect

You need to retire old parts in a way that allows you to maximize reclaim value and reduce the need for costly new materials

Your customers increasingly care about the sustainability of your service and reducing the environmental impact of your operation

OnProcess enabled us to dramatically cut asset recovery-related costs while improving the customer experience. You can’t get better than that. Director of Global Support Delivery Strategy at a Fortune 500 technology company

We can help you

Consolidate and manage your inventory, so you can do more with less

Improve customer experience by anticipating and preventing service events

Recover valuable parts and materials from products at end of life

Increase the lifetime value of parts by extending the product lifecycle

Reduce overall cost of service by bringing down material costs

Improve your return material authorization (RMA) process

Reduce truck rolls and improve the efficiency of technicians out in the field

Operate on an as-needed basis

We’ve helped our other computing and storage customers

At OnProcess, we believe data is the key to unlocking speed, savings and simplicity across the service supply chain. Here’s how we helped a computing and storage company optimize their operations using OnProcess Agora.

Recover 95%

of returnable hardware within 60 days

Achieve 4x

return on their investment

Save $1.2 million

through cost avoidance

Recover $1.5 million

worth of hardware within 60 days

Intelligent solutions to help you manage your aftermarket service parts logistics

Planning

Intelligently manage parts placement and distribution for maximum customer coverage. Use predictive analytics to preemptively prevent service events.

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Delivery

Improve logistics management and parts delivery across your service parts supply chain. Reduce time to customer and improve your operational costs.

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Recovery

Optimize your RMA processes and improve your recovery rate of valuable parts and finite materials. Extend parts lifecycles through refurbishment and reuse.

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Your business, made better with OnProcess Agora™

OnProcess Agora™ is the technology underpinning our services. Part data factory, part AI engine, Agora helps companies make better decisions, improve their lifecycle management and streamline operations.

Learn more here

A staggered view of OnProcess' Agora diagram

Let’s get started

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