Why we built Agora
The typical service supply chain is a web of disconnected, manual processes managed by siloed departments. It’s in desperate need of digitalization and automation.
That’s why we built Agora. It unites all of the tools needed to gain complete control and visibility across the service supply chain. And it’s fueled by accurate, high-quality, dynamic data. It gives our people the ability to reimagine and automate processes on the fly. And that’s the secret to dramatically reducing costs, transforming the customer experience and hitting sustainability targets.

Five critical components
Visibility & Orchestration Layer
This is a common framework layer that provides visibility across the platform and supports end-user apps such as self-service portals, management and control dashboards, and other tools that give your operations and customer service teams easy access to the data and insights they need.
CX & Communications Layer
This is where we apply data to automate or guide contact centre processes. We can manage almost any channel on your behalf—text, email, WhatsApp, RCS, Voice and more.
Process Layer
This is where the rubber hits the road. Our people orchestrate a suite of applications that do the hard work of coordinating and managing each stage of the service supply chain—Plan, Deliver and Recover. This ecosystem of tools is fully integrated so that everyone is working with the same data and gameplan.
Radia™ Intelligence Engine
This is where we put data to work. The output of Dynama—Dynamic Service Insight—is applied to actual business processes so that everyone (and every bot) has the up-to-date information needed to make better decisions.
Dynama™ Data Factory
Dynama is the foundation for our platform. This is where we collect, clean and enrich data from across the service supply chain.
Agora powers:
Cradle-to-cradle Parts Management
Complete visibility and control over parts across the service supply chain.
Total Customer Visibility
A single view of contractual obligations.
Dynamic Service Insight
A consolidated, connected and organized dataset across the service supply chain.