OnProcess for Network Infrastructure

Maintain uptime and stay at the cutting edge, affordably

When almost all business and recreation is run on the cloud, any downtime or slow service costs money — and customers. Distributed network infrastructure providers need to meet their SLAs and provide for a growing demand for cloud-first connectivity.

OnProcess Agora offers service providers a way to scale sustainably, in a cost-effective and secure manner — by embracing predictive maintenance, essential parts recovery and refurb and AI-powered operations planning.

We understand your challenges

You need to be everywhere your customers need you… wherever in the world that is

You need to cut rising costs — without affecting service, reducing coverage or creating security vulnerabilities.

Customers expect always-on connectivity and service — and they’re not willing to compromise on uptime

You need to be able to manage the distribution, recovery, refurbishment and delivery of millions of parts consecutively, in real time

You’re facing supply chain issues, which have led to a severe backlog in product inventory — and it’s limiting your ability to capitalize on increasing demand.

OnProcess understands the end-to-end service supply chain better than any other provider. We felt confident that, by leveraging their expertise and analytics capabilities, we’d be able to provide excellent service to our customers at optimized cost. VP of Service Supply Chain

We can help you

Consolidate and manage your inventory with integrated data, so you can use resources more effectively and scale to meet demand across extended edge networks.

Optimize your multi-echelon supply chain management processes — so operations run smoother and cost less to run.

Improve customer experience by anticipating and preventing service events across the entire network.

Improve your network and bandwidth resilience with predictive maintenance action and smart allocation of localized resources.

Recover valuable parts and materials to repurpose and reuse them.

Increase the lifetime value of parts and reduce scarcity by extending their lifecycle.

Reduce the overall cost of service by bringing down logistics and material costs.

Become more ecologically sustainable and meet waste regulation challenges head-on.

We’ve helped our other network infrastructure customers

At OnProcess, we believe data is the key to unlocking speed, savings and simplicity across the service supply chain. Here’s how we helped a network infrastructure company optimize their operations using OnProcess Agora.

Save $8.7 million

in transportation costs across its global supply chain

Automate 80%

of its dispatch process

Increase efficiency

connect disparate data sources

Create a single

point of contact for end-to-end, post-sale operations

Intelligent solutions to help you manage your aftermarket service parts logistics


Intelligently manage parts placement and distribution for maximum network coverage and availability. Use predictive analytics to preemptively address service events and reduce connectivity downtime.

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Improve logistics management and parts delivery across your service supply chain. Reduce time-to-customer and manage rising operational costs through better resource allocation.

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Optimize your RMA processes and improve your recovery rate of valuable parts and finite materials. Extend parts lifecycles through refurbishment and reuse. Speed the turnaround of resource reuse.

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Your business, made better with OnProcess Agora™

OnProcess Agora™ is the technology underpinning our services. Part data factory, part AI engine, Agora helps companies make better decisions, improve their lifecycle management and streamline operations.

Learn more here

A staggered view of OnProcess' Agora diagram

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