Deliver on your promises, and then some
Improve customer satisfaction, reduce inventory leakage and lower costs; all thanks to Intelligent Delivery-as-a-Service
An uncomfortable truth
Let’s face it, the promise of an automated service parts delivery process hasn’t come to pass. We may be able to connect order management and resource planning systems but we’re still struggling with the same old issues:
Why automation fails
The reality is that the delivery process resists automation. It’s a complex process that involves numerous parties from different companies. And a lot can go wrong. Human error is common, traffic jams more so. No IT system can account for this level of complexity and unpredictability.
Our solution – Intelligent Delivery-as-a-service
Intelligent Delivery-As-A-Service is our solution to these problems. It’s a managed service powered by predictive analytics. We enhance automated processes by applying our unique brand of delivery intelligence at critical junctures. And we don’t just keep the engine ticking over. We refine and optimize your processes over time. This is all thanks to our proprietary platform – OnProcess AgoraTM.
Key service features
Order desk management
Omnichannel contact center orchestration.
System integration management
Connecting CRMs, ERPs and third party systems (e.g. logistics consoles).
Conducted and managed through OnProcess Agora.
Proactive process optimization
We transform your processes to take proactive rather than reactive action.
Accessible via customizable dashboards
Custom algorithms and predictive intelligence
Agora allows us to analyze millions of data points captured over decades of deliveries. We apply our custom algorithms to turn this insight into predictive intelligence that guides us and allows us to make better decisions in real-time.
For example, we can predict:
This insight allows us to take proactive action before and during the delivery process so that we can solve problems, avoid wastage and maximize efficiency on your behalf. This means you:
At the same time, your business becomes more sustainable. Limit truck rolls and reuse your existing inventory and you can dramatically reduce your carbon footprint overnight.
Optimizing the Plan-Deliver-Recover lifecycle
Delivery is just one phase of the after-sales lifecycle. Just as important are the Plan and Recover phases. That’s why we apply our learnings from each process across the entire lifecycle. So if we can see that planners are needlessly ordering parts that are due to be recovered then we can act early to root out unnecessary spending. This is how we help our clients make the biggest savings.