OnProcess for Networking & Storage

Balance service with savings

It’s easier than ever for unsatisfied customers to switch providers—so you need to differentiate based on service. That means maintaining consistent uptime, reducing unexpected service events and fulfilling SLAs without allowing costs to spiral. We can help you strike this balance by reimagining your service supply chain.

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We can help you

Improve the customer experience

Reduce customer effort by streamlining the end-to-end service order experience and improving omnichannel communications. Boost efficiency across your post-sales services to guarantee on-time delivery and fulfil your contracts—every time.

Reduce costs

Minimize your transportation, labor and inventory-carrying costs across the entire service supply chain. Realize additional savings by reducing new inventory purchases and eliminating inefficiencies throughout the process.

Optimize your inventory

Cut inventory costs while improving on-time delivery and maximizing returns of high-value, high-demand inventory. Give your people the insight they need to make smarter decisions at the point of collection and gain increased visibility across your service supply chain and real-time inventory.

Reduce waste & unnecessary journeys

Reduce your carbon footprint and cut down on wasted journeys by employing intelligent point-of-collection decisioning about individual parts. Our smart decisioning system enables you to manage transactions and returns based on value, demand and reusability, ensuring that the right part always gets to the right place. At the right time, naturally.

Reuse and recycle

Become more sustainable by improving your recovery rates of high-value parts and materials, which can then be repaired, refurbished and restocked as service inventory. We can also help you to ensure low-value, low-demand and parts at their end-of-life are responsibly recycled.

Reduce unexpected service events

Minimize unexpected downtime through accurate planning and forecasting. Predict when service events are likely to occur and make sure the right parts and people get to where they need to be, when they need to be there. Lessen your reliance on emergency, last-minute freight and labor through predictive analytics that allows you to understand underlying customer needs and expectations—and meet them.

Here’s how we deliver for companies like yours

See how we helped a Fortune 500 technology business, which specialises in physical, cloud-enabled and mobile-ready infrastructure, tackle a huge recovery program against an aggressive timeline.

Read the case study

95% Recovery

in 60 days

4× Return on Investment

$2.1m Cost Avoidance

for Asset Recovery Team

$1.5m Recovery

in 60 days

Our solutions

Whether you want to optimize a few key processes or digitize your entire process, end-to-end, we can help.

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OnProcess solutions: Plan, Deliver, Recover