OnProcess for Medical Equipment

Deliver value and ease to your customers while minimizing your costs and effort

In the healthcare and medical industry, equipment uptime is quite literally a life-and-death situation. Your customers need to trust in your SLAs and your ability to keep them compliant to strict regulations.

We help medical equipment providers optimize their services and improve their cost savings with the help of AI.

Stylized image of some medical equipment

We understand your challenges

You need to provide an always-available service to your customers — anything less, and lives are on the line.

Your machines need to meet strict guidelines and you need to stay compliant across your entire service supply chain.

Rising costs are making it difficult to offer top-tier service while maintaining profitable margins

You need to be able to manage the distribution, recovery, refurbishment and delivery of millions of parts, in real-time.

You need to be able to coordinate the deployment of hundreds of truck rolls and field service engineers — while staying aware of changing circumstances at all times.

OnProcess quickly transformed a global, fragmented and highly complex order management system into a centralized, streamlined program that improves customer experience while saving us money. Bridie Norman, VP, Elekta Logistics Platform, Elekta

We can help you

Stay HIPAA-compliant across your entire service supply chain

Consolidate and manage your inventory, so you can do more with less

Extend customer lifetime value by keeping customers satisfied and engaged

Improve customer experience by anticipating and preventing service events

Improve your equipment uptime with preventative action

Promptly recover equipment after failures to be fully checked over, so you can report incident causes to FHA

Reclaim valuable parts and materials from products at end of life, without compromising data security

Increase the lifetime value of parts by extending the product lifecycle

Reduce overall cost of service by bringing down logistics and material costs

Become more ecologically sustainable

We’ve helped our other medical equipment provider customers

At OnProcess, we believe data is the key to unlocking speed, savings and simplicity across the service supply chain. Here’s how we helped a medical equipment provider company optimize their operations using OnProcess Agora.

Save £2.4 million

in the first year

Save £10 million

over a 3-year period

Enhance uptime

of critical equipment

Ensure compliance

across all equipment and processes

Intelligent solutions to help you manage your aftermarket service parts logistics

Planning

Optimize the movement of all your equipment, parts, and service technicians, so you’re never caught unaware. Reduce service events by taking a preventative approach to maintenance.

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Delivery

Get parts and engineers where they need to be, fast, so you can address customer needs whenever a service event happens.

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Recovery

Speedily recover machines at end-of-life, so you can stay HIPAA-compliant throughout the end-of-life process and maximize the value and reusability of parts.

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Your business, made better with OnProcess Agora™

OnProcess Agora™ is the technology underpinning our services. Part data factory, part AI engine, Agora helps companies make better decisions, improve their lifecycle management and streamline operations.

Learn more here

A staggered view of OnProcess' Agora diagram

Let’s get started

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Want to know more about our Medical Wearables services?

Medical Wearables