OnProcess for Telecoms & Broadband

Maximize value throughout the device lifecycle

Telecoms and broadband providers rely on scale and speed. You need to maintain large volumes of customers and prioritize high-value device sales while reducing costs. We can help you do that.

Explore our solutions

Stylized image of a cellular telephone mast

We understand your challenges

You have customers on outdated hardware — and they’re slow to upgrade to new equipment and return old hardware

Your customers want to be able to digitally manage their orders, equipment, maintenance and returns

New equipment is expensive and slow to arrive, due to supply chain challenges

You want to reduce truck rolls and maintenance call-outs

Your efforts to recover equipment are eating into the cost savings of recovering equipment

Customers are becoming more environmentally conscious and want the companies they do business with to be the same

OnProcess couldn’t be a better partner to us. They bring a ton of experience, are very hands-on, and are always looking for ways to enhance our process and improve our outcomes.

We can help you:

Reduce subscriber churn and involuntary disconnects

Improve the recovery of hardware and equipment from voluntary and nonvoluntary disconnects for refurbishment and reuse

Bring down cost of service by reducing hardware and operational costs

Reduce truck rolls by limiting the number of unexpected customer service events and making it easy for subscribers to onboard themselves

Optimize your lifecycle management, from time of install to disconnection

Capitalize on new revenue opportunities and improve time to revenue

We’ve helped our other telecoms and broadband customers

At OnProcess, we believe data is the key to unlocking speed, savings and simplicity across the service supply chain. Here’s how we helped a telecom and broadband company optimize their operations using OnProcess Agora.

An event through the viewfinder of a digital camera

Recover 95%

of returnable hardware within 60 days

Save $60 million

annually, through cost avoidance

Gain a 20% increase

in the recovery of hardware from non-voluntary disconnects

Intelligent solutions to help you manage your aftermarket service parts logistics


Intelligently manage parts placement and distribution for maximum customer coverage. Use predictive analytics to preemptively prevent service events.

Learn more


Improve logistics management and parts delivery across your service parts supply chain. Reduce time to customer and improve your operational costs.

Learn more


Optimize your RMA processes and improve your recovery rate of valuable parts and finite materials. Extend parts lifecycles through refurbishment and reuse.

Learn more

Your business, made better with OnProcess Agora™

OnProcess Agora™ is the technology underpinning our services. Part data factory, part AI engine, Agora helps companies make better decisions, improve their lifecycle management and streamline operations.

Learn more here

A staggered view of OnProcess' Agora diagram

Let’s get started

Want to explore some options for your business?

Talk to an expert