OnProcess

About Us
How We Improve Inventory Returns
How We Increase Customer Use of Your Products
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200 Homer Avenue
Ashland, MA 01721
508.520.2711 phone

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OnProcess Technology is the premier provider of customized, asset retrieval and product utilization services. Since 1998, OnProcess has helped Global Fortune 1000 companies save millions of dollars in reduced service inventory while enhancing their customer’s experience.

It’s about saving money, keeping customers and in the end, maximizing customer value.

OnProcess has pioneered the concepts of Proactive Customer Resolution for Reverse Logistics – RL360SM and Proactive Customer Interaction for an enhanced customer experience – CE360SM. Both services will help you save money and keep customers.



An asset retrieval service that increases your product recovery rates. It helps you get your products returned more rapidly with fewer customer issues.  Through proactive problem resolution with your customers, we turn your potentially negative warranty and return scenarios into positive customer experiences.  The benefits to you are lower costs, reduced inventory, visibility and insights into your product returns, and improved customer loyalty and satisfaction.  The benefit to your customer is a smoother exchange of the old or defective unit for your new product.

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A customer communication service that helps your customer install and use your product. We talk your customers through installation procedures and product use questions. We demonstrate the latest features of your products for you.  You can use CE360 to increase your customer’s understanding of your current solutions or to help your customers upgrade to your newest offerings.  The results are a more positive customer experience, increased use of your product, and loyalty to your brand.

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bottom RL360, CE360, Proactive Customer Resolution (PCR) and Proactive Customer Interaction (PCI) are service marks of OnProcess Technology, Inc.

    ©2008 OnProcess Technology™. All Rights Reserved.

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OnProcess Technology