Our Company
"As more OEM’s narrow their focus on core products they need a solid partner like OnProcess to take over their aftermarket product and customer service functions with no dip in the customer experience. OnProcess is well positioned in this “sweet spot” as evidenced by their growing list of clients."
-Dr. Bruce C. Arntzen, Executive Director, MIT Supply Chain Management Program, MIT Center for Transportation & Logistics
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About Us
Who We Are
OnProcess Technology provides service supply chain optimization and customer experience management services to some of the world's leading technology companies; giving them visibility into, control of, and actionable data-driven insights from, their service supply chain and customer experience processes.
The idea for OnProcess began in 1998 when Ed Barry, a former software executive with more than 20 years in enterprise and automation software for large-scale manufacturing and distribution programs, accepted the challenge of building a more efficient reverse logistics management system for a Fortune 500 client.
Since that first effort, OnProcess has pioneered the development of comprehensive service supply chain optimization programs using advanced methods and technologies that can be applied to meet the specific performance goals of its clients. Unlike point solutions which address symptoms or component problems, our comprehensive approach, combining people, process and technology, enables us to fully diagnose, address and solve our clients' service supply chain challenges. In the years that have followed, our size and service offerings have grown and diversified along with our client base, but always with the core component contained in Our Mission - to provide measurable, predictable and sustainable results for our clients.
Today, OnProcess Technology conducts business in over a dozen languages for multinationals around the world. We have offices and workers active around the clock. Our clients are leaders in Broadband/Cable, Wireless Communications, Telecom Equipment, Consumer Electronics, Retail, Medical Devices and Network and Storage Technology. Most have been with us for well over five years.
Working with OnProcess saves our client companies many millions of dollars annually and, by improving the customer experience, provides them with the ability to effectively differentiate on operational and service excellence, rather than price.
What We Do
In simple terms, OnProcess Technology helps its client companies better understand, operate and manage their service supply chain operations and related customer experiences.
Of course, it's not simple at all - but that's why we do what we do.
OnProcess Technology develops true solutions to our clients' challenges using our combined strengths in People, Process & Technology as no other company can.
We start with deep subject matter expertise focused exclusively on the service supply chain. Supported by our proprietary technology platform, our strong data management and process methodology, optimal mix of proactive outreach technologies and media, and data-driven analytics and reporting, OnProcess Technology gives its clients unprecedented insights into their service supply chain operations and customer service experiences. With OnProcess, you'll be able to better plan your new product and service launches, make smarter and more efficient parts purchases and distributions, link all of your disparate systems, vendors and locations together to drive a fast, efficient and accurate service operation.
You'll know where your service inventories are and have better insight into and control over them; gain critical insight into your various customer contact experiences; cut both operating costs and capital expenditures, and enable a process of continuous learning and improvement that will drive better and better outcomes - both in terms of customer satisfaction and financial results.
Does that sound good? Let's talk about your needs, without obligation.
