2017 NECTA Convention & Exhibition
July 12 – 14, 2017 | Newport, RI
OnProcess representatives will be attending this annual event for Cable and Telecommunications executives in New England
Managed Services World Congress 2017
September 19, 2017 | London, UK
OnProcess will be an Exhibiting Sponsor at this event for communications operations executives.
TSW Fall 2017
October 23 – 25, 2017 | Las Vegas, NV
OnProcess is proud to be speaking, as well as an exhibiting sponsor, at the TSW Fall 2017 event. VP Sarah Hatfield will be presenting “The Dynamic Duo: How Data and Visibility Can Prevent Fraud and Mitigate Losses” on October 24th at 1PM.
Field Service Europe 2017
December 6 – 8, 2017 | Amsterdam, Netherlands
OnProcess is pleased to be an exhibiting sponsor at Europe’s Leading Service and Support Conference, Field Service Europe 2017.
Webinar: Applying Advanced Analytics to Enhance Service Supply Chain
Originally Recorded Thu June 29 | 11:00 AM EDT
Please join us for an informative 30 minute webinar.
To effectively manage the complex, dynamic fluid environment that characterizes today’s post-sale supply chain, you need four things: deep visibility across the entire operation, the intelligence to predict changes so you can plan ahead, the ability to take actions that drive specific outcomes, and operations that can turn on a dime.
In this webinar, you will learn about:
- Propensity scoring
- Dynamic returns
- Operational segmentation analytics
and how they fuel our managed services to deliver better outcomes for your business, fast.
Webinar: Practical Uses of Analytics for Managing Your Business
Presented with The Monitoring Association (formerly CSAA)
Recorded Thu, June 22, 2017
How can analytics help you manage your business? Learn how they can help you deal with today’s top disruptors to monitoring companies, including changes in technology, failed installations, failed service events, changes in the competitive landscape, and customer dissatisfaction. In this webinar, we will review several uses of analytics, such as Voice of the Customer and Voice of the Process that, with some upfront planning, can be applied easily and quickly to diminish the impact of these issues. We will also review a few instances of advanced analytics including Voice of the Product for you to consider. You will leave with practical knowledge gained from the sharing and contrasting of CSAA members’ views of the top disruptors they face, as well as their current and planned level of adoption of analytics. Join Dan Gettens of OnProcess and Mary Jo Lakhal of West Safety Services for an educational experience you shouldn’t miss!
Webinar: Optimizing Warranty & Fraud Management
Recorded Thu June 15, 2017
Please join us for a live webcast to learn about the first real-time, end-to-end managed service for warranty and fraud management.
Warranty registration processes are flawed. Warranty fraud is costly. No Trouble Found returns abound. Companies grapple with these issues without the end-to-end visibility that could address them and provide quantifiable improvement.
In this 30 minute webcast, Sarah Hatfield, VP of Product Management for OnProcess Technology will discuss innovative ways to:
- Accelerate claims processing and resolution
- Drive revenue enablement & customer engagement
- Prevent fraud
- Reduce costs and recover losses
Webinar: How New IoT-Based Models Could Reduce Service Parts Inventory
Originally Presented Wednesday, February 22, 2017 | 11 AM EST
Presented by: Dan Gettens, Chief Analytics Officer, OnProcess Technology and Dr. Chris Caplice, Executive Director of MIT Center for Transportation and Logistics
In this complimentary webinar, OnProcess and MIT will reveal how to transition from static to much more reliable and cost-effective dynamic spare parts inventory planning. Based on their new research about the impact of IoT data on machine failure predictability and inventory planning, they will explain how companies could reduce inventory while improving service levels and minimizing the amount of new product purchases needed to replenish inventory.
Webinar: How to Optimize Asset Recovery: New Industry Benchmarks and Best Practices
Originally broadcast Wednesday, January 18, 2017
Please join us for a live webinar to get the latest insights on Asset Recovery for large enterprises in Broadband, Technology, Medical Equipment and Wireless. In this 30 minute webcast, Dan Gettens, Chief Analytics Officer of OnProcess Technology will cover:
- Benchmarking Methodology
- Overview of Asset Recovery Benchmarks by Industry
- Best Practices for Attaining World-Class Results
Leveraging IoT Data for the Post-Sale Supply Chain
Originally broadcast Wednesday, September 21, 2016
Join us for a live webcast to learn about how the Internet of Things (IoT) represents a transformational opportunity for post-sales service operations. OnProcess’ Chief Analytics Officer, Dan Gettens, will present a fascinating overview on how to enhance post-sale services by tapping into machine data, including:
- Post-Sales supply chain challenges
- Example uses of IoT data to improve post-sales operations
- A framework for IoT-driven analytics & actions
- Suggested next steps for your business
In-Depth Voice of the Customer
Originally Broadcast April 27, 2016
The third in a series of three webinars, “In-Depth Voice of the Customer” will show how obtaining and utilizing the “voice of the customer” can drive significant improvements in post-sale service supply chain operations. Presented by Dan Gettens, Chief Analytics Officer.
Performance-Based Segmentation in the Service Supply Chain
Originally Broadcast April 6, 2016
The second in a series of three webinars, “Performance-Based Segmentation in the Service Supply Chain” will show how segmentation can drive significant improvements in post-sale service supply chain operations. Presented by Dan Gettens, Chief Analytics Officer.
Overview of Predictive Analytics
Originally Broadcast March 16, 2016
The first in a series of three webinars, “Overview of Predictive Analytics” will provide insights on the use of predictive analytics techniques to drive significant improvements in post-sale service supply chain operations. Presented by Dan Gettens, Chief Analytics Officer.
Webcast Recording: OnProcess Managed Services Powered by OPTvision℠
Originally broadcast February 24, 2016 – 11AM EST
Optimizing post-sale services with real-time, end-to-end visibility and micro-analytics, presented by Oliver Lemanski, General Manager EMEA, OnProcess Technology.