Mission, Vision, Core Values

At OnProcess, we live our Mission, Vision and Core Values every day, at every level of the company. They guide our decision-making, from the top down, and are integral to the successes we achieve for our clients.

Our Mission


Our mission is to drive measurable, predictable and sustainable results for our clients by applying our proven methodologies in post-sales services and customer experience management.

Our Vision


OnProcess will be the standard by which market leaders measure their success in service supply chain services and customer experience management.

Core Values

OnProcess Technology employees are committed to upholding the following six Core Values:


Community Through Teamwork

We work together to create a community that is
 respectful, diverse, challenging and rewarding. We…

  • Recognize individual and team accomplishments
  • Listen to each other and value different viewpoints
  • Commit to making a difference in the greater community.

Service Excellence

We provide the highest levels of service by understanding our clients’ requirements,
 being focused and disciplined, and working with a sense of urgency. We…

  • Focus on our clients’ success
  • Develop and implement customized solutions
  • Define, document, measure and report in order to improve upon all of our processes.

Results Oriented

We deliver services aligned with our clients’ goals by being proactive, process oriented, and quality driven. We…

  • Add value in everything we do with our clients, partners, and each other.
  • Define and measure ourselves against client-focused requirements
  • Turn data into intelligence through meaningful analysis.


We demonstrate the highest level of ethics in everything we do
 through open, honest communication with our clients, partners and each other. We…

  • Conduct ourselves with the highest standards of ethics, personally and corporately
  • Deal honestly in all of our relationships
  • Treat our clients, partners and each other with respect.


We take ownership of our actions and obligations as a company and as individuals. We…

  • Honor our commitments
  • Meet our obligations
  • Say what we mean and do what we say.


We create new ideas that enable us to provide industry-leading solutions
 through people, process and technology. We…

  • Deliver innovative and competitive services
  • Demonstrate creative and original thinking
  • Lead meaningful change.