Management
Team
Management Team
Oliver Lemanski
Chief Executive Officer
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Oliver has extensive experience building and growing international service supply chain businesses. Oliver held the position of Managing Director EMEA for five years at OnProcess, successfully driving year-on-year growth in the region while establishing strategic relationships with Elekta, HPE, Cisco, Varian, SAP Ariba and others. Prior to OnProcess, he held various executive roles at TNT, including Global Head of Service Logistics, where he ran the commercial side of a €150m+ business focused on technology, medical device and industrial markets; and Industry Marketing Director, where he led commercial salesforce and value proposition transformation efforts. Earlier in his career, Oliver set up MGH Consulting’s APAC practice which provided aftermarket strategy and implementation support to clients in the technology and logistics markets. Oliver holds a Degree and Masters from University of Southampton, UK and is an alumnus of IMD Business School in Switzerland.
Chris Rezendes
Chief Revenue Officer
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Chris has an 18-year track record of growing revenues for services and technology companies. He leverages his leadership, sales, marketing and customer service expertise to drive OnProcess’ expansion across multiple markets. Before joining OnProcess, Chris held a variety of executive positions including Chief Commercial Officer and, earlier, Chief Sales and Marketing Officer at Windham, Chief Sales Officer at CSS, Vice President and Managing Director of Sales at Convergys Corporation, and Director of Sales for Americas at Amdocs Inc. He is a former United States Marine Corps Officer and Naval Aviator and a graduate of Bridgewater State University
Menno Dros
General Manager, EMEA
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Menno Dros is the OnProcess EMEA Managing Director. Menno has extensive experience in Aftermarket and Service Operations. Prior to his role of EMEA Managing director Menno held the position of Senior EMEA Account Manager. Menno’s previous positions include European Key Account Manager at TNT, Senior Account manager at Experis Group and Branch manager at Securitas. Menno earned his BA in Bachelor’s Degree in Communications Management at HU University of Applied Sciences Utrecht.
Michael Stann
Chief Operating Officer
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Michael has more than 20 years of experience leading and growing BPO organizations and global contact centers. His expertise includes inbound and outbound sales, both in customer care and tech support operations. Previously as Managing Director of Xerox Services’ commercial healthcare call centers, where he headed a division of 14,000 representatives who handled 50 million annual customer interactions. Michael’s key to success has been to operationalize strategies to reduce expenses while delivering exceptional customer experiences and greater return for clients.
Meave O’Marah
Chief Financial Officer
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Meave earned her Bachelor’s degree from Harvard College and went on to earn a Master’s in Business Administration & Entrepreneurship from Babson College. She has served as Financial Lead and CFO in various private & public organizations. Meave brings to OnProcess strategic direction, an entrepreneurial approach to financial management, and a seasoned, cost effective approach to operational solutions..
Andy Bailey
Chief Marketing Officer
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Andy is a Marketing and Communications Executive with over 20 years of experience in building, leading, and developing international marketing functions and a track record of helping software, SaaS, and IT services sector companies transform from being good to being great. A sales and product-focused marketer Andy has deep knowledge across the full marketing spectrum, including data-driven digital marketing, marketing automation and metrics, and brand development. A firm believer in organizational authenticity, Andy believes that successful marketing, and indeed successful 21C businesses must deliver against both value and purpose.
Douglas S. Tripp
General Counsel
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Doug leads the legal and regulatory compliance areas for OnProcess and has a rich and diverse legal/compliance background, including more than 20 years of experience in the full range of information technology and business process outsourcing transactions. Before joining OnProcess, Doug spent many years in private practice, providing clients with outsourcing industry expertise as well as lending know-how in several areas, including banking, commercial transactions, and financial restructuring. Doug brings a business-centered results-oriented focus and is passionate about advancing OnProcess as an industry-leading global service provider.
Helen Zarba
Global Chief Human Resources
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Helen joined OnProcess in February 2021, taking responsibility as Global Chief Human Resources Officer. Helen will spearhead our employee engagement initiatives across the business, driving the ability to attract and retain talent, provide career development paths, and strengthen leadership capabilities at all levels of the organization. Helen has held senior HR positions for over 20 years in global organizations such as The Gillette Company, Proctor and Gamble, and Bright Horizons Family Solutions including international assignments supporting Europe and AMEE. She has a particular passion for employee development and engagement, and most specifically enjoys cultivating environments in which a diverse talent base can thrive. She has a Bachelor’s degree from Warwick University, UK, and a Master’s degree from Reading, UK.
Darren O’Meara
Chief Information Officer
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Darren Darren O’Meara joins OnProcess Technology from Williams Lea Tag (WLT), a leading global provider of skilled business‐critical support services, where he had been over the last 15 years, most recently as the Chief Technology Officer and Global Head of Technology Services Portfolio. Darren joined Williams Lea in 2005 leading the solution development for some of the largest BPO transactions of the time for major insurance and financial services clients such as Prudential and Aviva. Following a relocation from the UK to the US in 2008, he established the company’s US Technology, PMO and Solutions capabilities, enabling the winning of new deals with some of the largest US brands. He was subsequently appointed to global roles for the same functions and led the defining and driving of a new technology strategy, with the overall goal of transforming the company into a digital-first organization.
