A frictionless customer experience begins with the integration of People, Processes, and Technology throughout the “support chain”. People and digital processes must communicate efficiently, in real-time; anticipate and respond to customer requirements, all while minimizing interruptions.
Hear how Cisco has taken the frictionless customer experience into the second digital wave.
The first half of the webinar features Chris Dexter, Cisco’s VP of Customer Experience, and Linda McDougall, Director of Supply Chain Services and Logistics, Global Customer Delivery. They share insights into The Cisco Frictionless Customer Experience and how the combination of intellectual capital (IC) between Cisco Technical Assistance Center (TAC) and a highly efficient Supply Chain plays an integral part in their continued success of happy customers.
In the second half Chris Dexter was joined by CEO, John Carroll of Service Council, and former Cisco Senior Director of CX, Mawgan Wilkins – now SVP of Strategic Transformation at OnProcess – in a Frictionless roundtable discussion focused on:
- How does AI help Cisco’s customer experiences
- What are Cisco and other leading companies doing that others can implement now
- Service Council Research
- Innovations, the future, lessons learned, and open Q&A