Ashland, MA, April 17, 2018OnProcess Technology, a global pioneer in service supply chain management and optimization, will be a featured speaker at HardwareCon ’18, taking place April 19-20 in San Jose, CA. Mike Miller, the company’s VP Account Management, will discuss how IoT and analytics are changing the customer service landscape and ushering in a new era of consumer-vendor relations.

HardwareCon brings together IoT and hardware thought leaders, investors, entrepreneurs and innovators to learn about the latest technologies and business trends and exchange insights on how to deliver compelling products and positive customer experience.

“The IoT is enabling a shift from reactive service, where providers are in the dark until customers call to complain, to proactive, where smart devices communicate product health information behind the scenes. This IoT data becomes very powerful when it is used to predict product and consumer behavior. With these insights, service providers can proactively mitigate problems and prioritize customer interactions,” said Miller. “I’m looking forward to discussing best practices for using IoT-based analytics to surprise and delight customers and boost customer loyalty.”

Miller will be joining executives from Parks Associates, Qualcomm, Pepper IoT and Trusource Labs on the panel, “Device Evolution: Transforming Customer Relationships,” on April 19 at 2:30pm. The panelists will explore how the IoT and ubiquitous connectivity are changing the relationships between customers, providers and device manufacturers and affecting brand success.

About OnProcess Technology

OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded, analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 23 languages and operates in six global facilities, including its Massachusetts headquarters and facilities in Maine, Costa Rica, India and Bulgaria. Follow @OnProcess


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Janice Bedsole
Bedsole & Company